Client Services Associate

Care Options for Kids; Delray Beach (FL); On-site; USD 24,796 - 28,929; Full time

Benefits offered by this job

Comprehensive benefits package

Generous paid time off

401(k)

Quarterly bonuses

Job summary

Care Options for Kids is seeking a Client Service Associate in Delray Beach, FL. This role involves coordinating home care services, providing continuity of care, and maintaining accurate records. The ideal candidate should have a strong focus on customer service and problem-solving skills, with an eagerness to work in a fast-paced environment.

We offer a supportive workplace with benefits, including health and dental insurance, paid time off, and a chance to impact children's lives positively.

Qualifications

• Previous experience in recruiting, scheduling, or sales preferred.
• Must possess strong interpersonal and customer service skills.
• Must be able to solve complex problems and function effectively in a fast‑paced work environment.

Responsibilities

• Coordinates and schedules referrals for new and existing home care services.
• Communicates to the departmental Director all pertinent information regarding client/caregiver issues.
• Keeps caregiver calendars and client information accurate and current.

Skills

Interpersonal and customer service skills

Strong computer skills

Problem-solving

Bilingual (Spanish/English)

Education

High School Diploma or GED

College degree (preferred)

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Care Options for Kids connects leading pediatric specialists with families to provide best‑in‑class pediatric nursing, therapy, and school‑based services. We seamlessly integrate into children’s lives by bringing individualized care to children where they live, work, and play. Our pediatric specialists are committed to providing high‑quality pediatric services that help children and families live their best lives. We empower our community of clinicians to meet children where they are by providing the support and resources necessary to decrease administrative burdens. This focus allows our clinicians to obtain optimal work‑life balance.

We are looking for a critical thinker and proactive Client Service Associate that shares our dedication to quality and our genuine concern for the comfort and dignity of our clients.

Position Types Available: Full‑Time, In Office

Client Service Associate Responsibilities

• Coordinates and schedules referrals for new and existing home care services.
• Provides continuity of care in coordinating referrals.
• Communicates to each caregiver all pertinent information regarding client care.
• Keeps caregiver calendars and client information accurate and current.
• Communicates to the departmental Director all pertinent information regarding client/caregiver issues.
• Routinely interacts with personnel such as clients, family members, and care managers to facilitate home care services.

Comprehensive Abilities

• Exhibit an eagerness to work in a team‑based environment, while taking independent responsibility for all referrals received.
• Accept changes in duties or new assignments with a positive attitude in a fast‑paced environment.
• Work with a sense of urgency while maintaining a high level of detail.
• Use language that consistently reflects a thorough understanding of the home care industry.

Qualifications

• High School Diploma or GED required; college degree is preferred.
• Previous experience in recruiting, scheduling, or sales preferred.
• Strong computer skills with proficient knowledge of Microsoft Word, Outlook, and Excel required.
• Must possess strong interpersonal and customer service skills.
• Must be able to solve complex problems and function effectively in a fast‑paced work environment.
• Ability to read, write and communicate in English.
• Bilingual (Spanish/English) preferred.

What We Offer

• A supportive and collaborative work environment.
• Opportunity to join a rapidly growing, fast‑paced organization.
• Comprehensive benefits package, including health, dental, and vision insurance.
• Generous paid time off.
• 401(k).
• A chance to make a meaningful impact in the lives of children and families.

Wage Range

• Full‑Time, In Office: $18 to $21/hr
• Quarterly bonuses

*Compensation dependent on experience.

Location: Delray Beach, FL

Care Options For Kids is an equal opportunity employer. The Equal Employment Opportunity Policy of Care Options For Kids is to provide a fair and equal employment.