Client Services Associate

Care Options for Kids; Orlando (FL); On-site; USD 30,307 - 34,440; Full time

Benefits offered by this job

Comprehensive benefits package

Generous Paid Time Off

401K

Opportunity for quarterly bonuses

Job summary

Care Options for Kids in Orlando, FL, is seeking a proactive Client Service Associate to join our dedicated team. This full-time role requires strong interpersonal skills and a commitment to quality care for children and families.

You will coordinate referrals, ensure continuity of care, and communicate effectively with caregivers and clients. We offer a comprehensive benefits package and a supportive, collaborative work environment. Join us in making a meaningful impact in the lives of families!

Qualifications

• Strong computer skills with proficiency in Microsoft Word, Outlook, and Excel.
• Must possess strong interpersonal and customer service skills.
• Ability to read, write and communicate in English.

Responsibilities

• Coordinates and schedules referrals for new and existing home care services.
• Provides continuity of care in coordinating referrals.
• Communicates relevant information to caregivers and the Director.

Skills

Interpersonal Skills

Customer Service Skills

Problem Solving

Attention to Detail

Bilingual (Spanish/English)

Education

High School Diploma or GED

College Degree

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Care Options for Kids connects leading pediatric specialists with families to provide best-in-class pediatric nursing, therapy, and school-based services.

We seamlessly integrate into children’s lives by bringing individualized care to children where they live, work, and play.

Care Options for Kids is committed to providing high-quality pediatric services that help children and families live their best lives.

We empower our community of clinicians to meet children where they are by providing the support and resources necessary to decrease administrative burdens. This focus allows our clinicians to obtain optimal work-life balance.

We are looking for a critical thinker and proactive Client Service Associate that shares our dedication to quality and our genuine concern for the comfort and dignity of our clients.

Position Types Available: Full-Time, In Office

Client Service Associate responsibilities include:

• Coordinates and schedules referrals for new and existing home care services.
• Provides continuity of care in coordinating referrals.
• Communicates to each caregiver all pertinent information regarding client care.
• Keeps caregiver calendars and client information accurate and current.
• Communicates to the departmental Director all pertinent information regarding client/caregiver issues.
• Routinely interact with personnel such as clients, family members, and care managers to facilitate home care services.

Comprehensive Ability to:

• Exhibit an eagerness to work in a team-based environment, while taking independent responsibility for all referrals received.
• Accept changes in duties or new assignments with a positive attitude in a fast‑paced environment.
• Work with a sense of urgency while maintaining a high level of detail.
• Use language that consistently reflects a thorough understanding of the home care industry.

Qualifications:

• High School Diploma or GED required; college degree is preferred.
• Previous experience in recruiting, scheduling, or sales preferred.
• Strong computer skills with proficient knowledge of Microsoft Word, Outlook, and Excel required.
• Must possess strong interpersonal and customer service skills.
• Must be able to solve complex problems and function effectively in a fast‑paced work environment.
• Ability to read, write and communicate in English.
• Bilingual (Spanish/English) preferred.

What we Offer:

• A supportive and collaborative work environment.
• Opportunity to join a rapidly growing, fast‑paced organization.
• Comprehensive benefits package, including health, dental, and vision insurance.
• Generous Paid Time Off.
• 401K.
• A chance to make a meaningful impact in the lives of children and families.

Annual Salary Range:

• Full-Time, In Office: $22 to $25/hr
• Quarterly bonuses

*Compensation dependent on experience.

Location: Orlando, FL

If you are the best at what you do, and are ready to work with an innovative, positive and supportive organization, please contact us today.

Care Options For Kids is an equal opportunity employer. The Equal Employment Opportunity Policy of Care Options For Kids is to provide a fair and equal employment.