Client Services Associate

Page Mechanical Group, Inc.; Chadds Ford Township (PA); On-site; USD 32,000 - 42,000; Full time

Job summary

Lympha Press is seeking a Client Services Associate to coordinate patient case development and prepare orders for durable medical equipment. This in-office role supports our Client Service Specialists and ensures accurate documentation and smooth operations.

The ideal candidate will have a high school diploma or GED, excellent verbal communication, strong time management, and proficient computer skills. Insurance knowledge and DME experience are a plus, with a commitment to patient care and

Qualifications

• High school diploma or GED required.
• Excellent verbal communication and courteous interaction with stakeholders.
• Strong time management and ability to work independently.
• Proficient with computers, software, and office equipment.
• Knowledge of insurance guidelines; DME experience is a plus.

Responsibilities

• Coordinate order processing workflow with Client Services Specialist.
• Conduct patient engagement calls and coordinate with prescribers for paperwork.
• Perform patient intake and document medical necessity information.
• Request and review medical records from physician offices.
• Communicate clearly with internal teams to resolve issues.
• Participate in traditional and e-learning programs.

Skills

Verbal communication

Time management

Computer skills

Insurance knowledge

Education

High school diploma or GED

Job description

Lympha Press, a leader in home compression therapy, is offering an exciting opportunity to become part of our dynamic team as Client Services Associate.

As a Client Services Associate, you will be responsible for coordinating all aspects of patience case development and equipment order preparation for durable medical equipment. This Client Services Associate will support our Client Service Specialists. This position will be in-office.

Lympha Press is an industry-leading and award-winning organization specializing in home compression therapy products. For over 40 years, Lympha Press has produced the most well-regarded dynamic compression therapy systems and helped patients all over the world with lymphedema, venous insufficiency, and lipedema manage their condition and improve their quality of life.

Key Responsibilities:

• Collaborate closely with the Client Services Specialist to streamline and support the order processing workflow.
• Assist with follow-up tasks, including patient engagement calls and coordinating with prescribers to obtain outstanding paperwork.
• Perform patient intake, ensuring accurate and timely documentation of medical necessity information in the system.
• Request, review, and document pertinent medical records from physician offices to ensure all necessary information is collected.
• Maintain clear and effective communication with internal team members to ensure smooth operations and resolution of any issues.
• Participate in traditional and e-learning program.
• Work effectively with other company employees, managers, and departments.
• Perform all job functions with Company Mission, Vision, and Goal Statements in mind.
• Perform other duties as assigned.

Job Qualifications:

• High school diploma or general education degree (GED).
• Must possess excellent verbal communication skills with a strong emphasis on being polite, friendly, helpful and courteous with all internal and external stakeholders.
• Must have the ability to demonstrate effective time management skills while working independently with minimal supervision.
• Must demonstrate proficient ability and practical knowledge of computers, software, and other office equipment.
• Knowledge of insurance guidelines; DME (Durable Medical Equipment) experience is a plus.
• Additionally, the applicant is expected to demonstrate the ability to quickly acquire knowledge of departmental program structure (Mission, Vision, and Goal Statements) and department policies and procedures.
• Must demonstrate proficiency and productivity in a fast-paced environment with unscheduled interruptions while maintaining acceptable judgment, responsibility, and assumption for decisions, consequences, and results.

Lympha Press is always looking for hard-working, honest people who are motivated to succeed and willing to learn. Lympha Press is honored to be a certified Great Place to Work and recognized as a top employer by Philly Top Workplaces and Fortune Magazine.

Lympha Press has partnered with Hueman for its recruitment needs. If you are interested in learning more about a career with Lympha Press as a Client Services Associate,