Client Services Associate

the Masters Wealth Management Group, LLC; Oriental (NC); On-site; USD 40,000 - 50,000; Full time

Job summary

the Masters Wealth Management Group, LLC is seeking a Client Services Associate based in Oriental, North Carolina. The role requires 1 to 3 years of experience in customer service and administrative functions, focusing on clients within the financial services sector.

The ideal candidate will support the CRM process, manage account proposals, and ensure stellar communication with clients and colleagues. Proficiency in Microsoft Office Suite is a must. This is a full-time position with competitive compensation.

Qualifications

• 1-3 years of experience in an administrative role.
• Strong communication and writing skills required.
• Experience in the financial services industry preferred.

Responsibilities

• Support the Client Relationship Management process.
• Manage account proposals and prepare new business documents.
• Handle client inquiries and existing client-initiated requests.

Skills

Customer service

Communication

Administrative skills

Proficiency in Microsoft Office Suite

Job description

Job Description

Title: Client Services Associate

Type: Full Time

Salary: Competitive Compensation Commensurate with Experience

Experience: 1- 3 years of Customer Service & Administrative Experience is required

Reports To: Principle of Practice

Duties and Responsibilities include, but not limited to:

• Responsible for supporting the Client Relationship Management (CRM) process within the agency.
• Manage Account Proposals & Prepare New Business documents before and after client meetings.
• Review account update documents and obtain client signatures as well as the rep signatures.
• Handle client inquiries directed to Rep, (received via phone calls, fax, e-mail and office visits), take appropriate course of action (i.e., answer question directly, discuss with rep, prepare documents needed, etc.). Review details with rep as FYI.
• Handle existing client-initiated requests.
• Proactively contact clients when changes are occurring with their accounts.
• Document client contact in CRM tool and appropriate files.

You’ll have between one and three yearsexperience serving clients within the financial services industry, preferably in the fields of managed money and fixed insurance products. You are accustomed to working with insurance carriers and custodians. You understand the financial services language and can navigate through the process with ease. You are customer focused, administratively sound and computer literate. You can recommend new processes and can effectively and professionally implement new processes within your department.

Qualifications

• Position requires one to three years of experience in an administrative role and managing administrative functions; strong communication, writing, and sense of professionalism.
• Insurance & Financial background is required; specifically in Annuities, Life Insurance and Managed Money.
• Must provide stellar customer service to clients and co-workers.
• Confident with relevant software applications such as Microsoft Office Suite (including Word, Excel, PowerPoint and Outlook) and the cloud based equivalent.
• Communicate effectively, both verbally and in writing to agents, clients, and third parties via e-mail and/or phone.
• Prioritize a list of outstanding issues to effectively handle urgent matters.
• Ensure adequate follow-up and closure on daily tasks and projects.
• Provide management with prompt, timely, and accurate information and elevate issues when appropriate.
• Handle confidential information in a discrete and professional manner.

All your information will be kept confidential according to EEO guidelines.