Client Service Associate

Raymond James Financial, Inc.; Albuquerque (NM); On-site; USD 45,000 - 60,000; Full time

Job summary

Raymond James Financial, Inc. is hiring for a position in Albuquerque, NM, focusing on client interactions and providing support to financial advisors. Responsibilities include daily client communication, account management, and maintaining records with CRM software. Preferred qualifications include five years of experience in the financial industry and relevant licenses (SIE, series 7 & 66). The role requires effective communication skills and the ability to work independently and as part of a team.

Qualifications

• Experience in financial industry or related work preferred.
• Knowledge of investment concepts and securities industry practices.

Responsibilities

• Interact daily with clients via phone, in-person, and virtually.
• Open new client accounts and process money movement.
• Maintain records utilizing CRM software.

Skills

Client Relationship Management (CRM) software

Microsoft 365 applications

Effective communication

Education

Five years financial industry experience

SIE, series 7 & 66 licenses

Job description

Essential Duties and Responsibilities

• Daily interactions with clients, including basic inquiries, account information, and scheduling of meetings, on the phone, in-person, virtually and through mailings.

• Works both independently and within a team environment to provide crucial support to the financial advisors and branch office.

• Open new client accounts, process money movement, and research information as needed

• Creates and maintains records and files utilizing Client Relationship Management (CRM) software.

• Actively engages in available training/cross-training and educational and/or professional development opportunities to remain current on firm and industry policies and procedures.

• Performs other duties and responsibilities as assigned.

Knowledge of

• Company’s working structure, policies, mission, and strategies.

• General office practices, procedures, and methods.

• Investment concepts, practices and procedures used in the securities industry.

• Financial markets, products and industry regulations.

Skill in

• Client Relationship Management (CRM) software, or similar contact management software.

• Microsoft 365 applications, including Excel for developing spreadsheets as needed and for ongoing reporting.

• Effective communication across multiple client interactive platforms (in-person, virtual, phone and mail)

Ability to

• Operate standard office equipment and using required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases.

• Analyze and research account information.

• Organize, manage, and track multiple, detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced, task-oriented work environment.

• Identify time sensitive items and assess competing priorities.

• Take initiative and proactively follow up on submitted items to ensure completion; resolve errors, questions or concerns.

• Analyze problems and establish solutions in a fast paced environment.

• Use mathematics sufficient to process account and transaction information.

• Use appropriate interpersonal styles and communicate effectively, both orally and in writing, with all organizational levels, in person and virtually.

• Work both independently and as part of a cohesive team.

• Provide a high level of customer service.

Education/Previous Experience

• Five (5) or more years financial industry or related work experience preferred

• SIE, series 7 & 66 licenses preferred