Client Service Associate

Kestra Financial; Hamilton (NJ); On-site; USD 55,000 - 75,000; Full time

Job summary

Kestra Financial is seeking a Client Service Associate to deliver exceptional client support in a financial advisory practice. You will handle account administration, client communications, scheduling, and adherence to regulatory policies.

The role emphasizes building relationships, coordinating meetings, and supporting advisors with reports and events. Strong organizational skills and experience in financial services are valued.

Qualifications

• 2+ years of client service, banking, financial services, or administrative experience.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).

Responsibilities

• Serve as the primary contact for client service requests and inquiries.
• Build and maintain relationships with clients through professional communication.
• Assist clients with account maintenance, paperwork, and service needs.
• Coordinate client meetings and prepare materials.
• Process new account openings, transfers, rollovers, and updates.
• Monitor client records and assist with compliance reviews and audits.
• Support advisors with meeting preparation, reporting, and events.

Skills

Client service

Communication

Organization

MS Office

Education

Associate's or Bachelor's degree in Business/Finance/Accounting

Tools

Redtail CRM

Salesforce

Wealthbox

Job description

Position Summary

The Client Service Associate (CSA) is responsible for delivering exceptional client support and administrative services within a financial advisory practice. The CSA serves as a key liaison between clients, financial advisors, custodians, and internal operations teams, ensuring a seamless client experience by managing account administration, client communications, scheduling, and operational processes while maintaining compliance with industry regulations and firm policies.

Key Responsibilities

Client Relationship Management

• Serve as the primary point of contact for client service requests and inquiries.
• Build and maintain strong relationships with clients through professional and timely communication.
• Assist clients with account maintenance, paperwork, and general service needs.
• Coordinate client meetings and prepare meeting materials.

Account Administration

• Process new account openings, transfers, rollovers, and account updates.
• Prepare and track client paperwork to ensure accurate and timely completion.
• Monitor account documentation and maintain organized client records.
• Assist with beneficiary changes, address updates, distributions, and other account servicing requests.

Operations & Compliance

• Ensure all client transactions and documentation comply with regulatory and firm requirements.
• Maintain accurate records in CRM and portfolio management systems.
• Assist with compliance reviews, audits, and supervisory requests.
• Follow procedures for handling confidential client information.

Advisor Support

• Support financial advisors with meeting preparation and follow‑up activities.
• Generate reports, client summaries, and presentation materials.
• Assist with marketing events, workshops, and client appreciation activities.
• Help manage workflow priorities and operational deadlines.

Client Communication

• Respond promptly to client emails and phone calls.
• Coordinate with custodians, insurance companies, and other financial institutions regarding client requests.
• Provide status updates on pending transactions and service requests.

Qualifications

Required

• Associate's or Bachelor's degree preferred in Business, Finance, Accounting, or a related field.
• 2+ years of client service, banking, financial services, or administrative experience.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).

Preferred

• Experience in wealth management, financial planning, banking, or brokerage services.
• Knowledge of financial products, retirement accounts, and investment accounts.
• Experience with CRM systems such as Redtail, Salesforce, Wealthbox, or similar platforms.

Key Competencies

• Client-focused service mentality.
• Attention to detail and accuracy.
• Professionalism and confidentiality.
• Strong problem-solving skills.
• Ability to work independently and as part of a team.
• Time management and organization.
• Adaptability in a fast-paced environment.

Compensation & Benefits

• Competitive salary.
• Bonus/incentive opportunities.
• Retirement plan participation.
• Paid time off and holidays.
• Professional development and licensing support.