Client Service Associate

Kestra Financial Independent Advisor; Hillsborough Township (NJ); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Professional development and licensing

Paid time off and holidays

Bonus/incentive opportunities

Retirement plan participation

Job summary

Kestra Financial Independent Advisor in New Jersey is seeking a Client Service Associate to deliver premier client support and handle administrative duties within a wealth management practice.

You will manage account administration, client communications, scheduling, and compliance duties while coordinating with financial advisors, custodians, and operations teams to ensure a seamless client experience.

Qualifications

• Associate’s or Bachelor’s degree preferred in Business, Finance, Accounting, or related field.
• 2+ years of client service, banking, financial services, or administrative experience.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Experience with CRM systems such as Redtail, Salesforce, Wealthbox, or similar platforms.

Responsibilities

• Serve as the primary point of contact for client service requests and inquiries.
• Build and maintain strong relationships with clients through professional and timely communication.
• Assist clients with account maintenance, paperwork, and general service needs.
• Coordinate client meetings and prepare meeting materials.
• Process new account openings, transfers, rollovers, and account updates.
• Prepare and track client paperwork to ensure accurate and timely completion.
• Monitor account documentation and maintain organized client records.
• Assist with beneficiary changes, address updates, distributions, and other account servicing requests.
• Ensure all client transactions and documentation comply with regulatory and firm requirements.
• Maintain accurate records in CRM and portfolio management systems.
• Assist with compliance reviews, audits, and supervisory requests.
• Follow procedures for handling confidential client information.
• Support financial advisors with meeting preparation and follow-up activities.
• Generate reports, client summaries, and presentation materials.
• Assist with marketing events, workshops, and client appreciation activities.
• Help manage workflow priorities and operational deadlines.
• Respond promptly to client emails and phone calls.
• Coordinate with custodians, insurance companies, and other financial institutions regarding client requests.
• Provide status updates on pending transactions and service requests.

Skills

Strong verbal and written comms

Microsoft Office proficiency

Organizational skills

Client service experience

Education

Associate’s or Bachelor’s degree preferred in Business/Finance/Accounting

Tools

CRM systems such as Redtail/Salesforce/Wealthbox

Job description

Client Service Associate (CSA)

Financial Advisor Office / Wealth Management Practice

Position Summary

The Client Service Associate is responsible for delivering exceptional client support and administrative services within a financial advisory practice. This role serves as a key liaison between clients, financial advisors, custodians, and internal operations teams. The CSA helps ensure a seamless client experience by managing account administration, client communications, scheduling, and operational processes while maintaining compliance with industry regulations and firm policies.

Key Responsibilities

Client Relationship Management

• Serve as the primary point of contact for client service requests and inquiries.
• Build and maintain strong relationships with clients through professional and timely communication.
• Assist clients with account maintenance, paperwork, and general service needs.
• Coordinate client meetings and prepare meeting materials.

Account Administration

• Process new account openings, transfers, rollovers, and account updates.
• Prepare and track client paperwork to ensure accurate and timely completion.
• Monitor account documentation and maintain organized client records.
• Assist with beneficiary changes, address updates, distributions, and other account servicing requests.

Operations & Compliance

• Ensure all client transactions and documentation comply with regulatory and firm requirements.
• Maintain accurate records in CRM and portfolio management systems.
• Assist with compliance reviews, audits, and supervisory requests.
• Follow procedures for handling confidential client information.

Advisor Support

• Support financial advisors with meeting preparation and follow-up activities.
• Generate reports, client summaries, and presentation materials.
• Assist with marketing events, workshops, and client appreciation activities.
• Help manage workflow priorities and operational deadlines.

Client Communication

• Respond promptly to client emails and phone calls.
• Coordinate with custodians, insurance companies, and other financial institutions regarding client requests.
• Provide status updates on pending transactions and service requests.

Qualifications

Required

• Associate’s or Bachelor’s degree preferred in Business, Finance, Accounting, or related field.
• 2+ years of client service, banking, financial services, or administrative experience.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).

Preferred

• Experience in wealth management, financial planning, banking, or brokerage services.
• Knowledge of financial products, retirement accounts, and investment accounts.
• Experience with CRM systems such as Redtail, Salesforce, Wealthbox, or similar platforms.

Key Competencies

• Client-focused service mentality
• Attention to detail and accuracy
• Professionalism and confidentiality
• Strong problem-solving skills
• Ability to work independently and as part of a team
• Time management and organization
• Adaptability in a fast-paced environment

Compensation & Benefits

• Competitive salary
• Bonus/incentive opportunities
• Retirement plan participation
• Paid time off and holidays
• Professional development and licensing support