Client Services Associate

FF Inc; Austin (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Paid training and ongoing support

Clear growth path

Supportive team environment

Opportunities for skill development

Job summary

A client services firm in Austin, TX is seeking a Client Services Associate to enhance client relationships and ensure customer satisfaction. This role involves acting as the primary contact for clients, managing service requests, and collaborating with teams for quality service. Ideal candidates possess strong communication skills and a customer-focused mindset. The firm offers competitive compensation, training, and clear career progression into roles like Account Manager. If you're organized and enjoy helping clients, apply now.

Qualifications

• Strong communication skills and comfort working directly with clients.
• Organized, dependable, and able to manage multiple accounts at once.
• Customer-first mindset with strong problem-solving skills.

Responsibilities

• Serve as the primary point of contact for a portfolio of clients.
• Build and maintain strong relationships through regular communication.
• Support client needs including updates and service requests.
• Conduct outbound check-ins to gather feedback and ensure satisfaction.
• Track account activity and service issues in the CRM.

Skills

Strong communication skills

Customer-first mindset

Problem-solving skills

Organizational skills

Experience in customer service

Job description

Location: Austin, TX
Employment Type: Full-Time

About the Role

We’re hiring a Client Services Associate to support and strengthen relationships with our clients while ensuring a smooth, positive customer experience. This role is ideal for someone who enjoys working with people, staying organized, and helping accounts succeed over time.

As a Client Services Associate, you’ll act as a key point of contact for assigned clients—handling day‑to‑day account needs, supporting service requests, and collaborating with internal teams to deliver reliable, high‑quality service. This is a great opportunity for someone looking to grow a career in client services, account management, or customer success.

What You’ll Do

• Serve as the primary point of contact for a portfolio of clients or customers
• Build and maintain strong relationships through regular communication and follow‑up
• Support client needs including updates, service requests, and account changes
• Conduct outbound check‑ins to gather feedback and ensure satisfaction
• Track account activity, service issues, and opportunities in the CRM
• Assist with onboarding new clients to ensure a smooth transition
• Coordinate with sales, operations, and support teams to resolve issues efficiently
• Share product updates, promotions, and service information with clients
• Prepare basic reports, notes, and account summaries as needed
• Maintain a high level of professionalism, responsiveness, and organization

What We’re Looking For

• Strong communication skills and comfort working directly with clients
• Organized, dependable, and able to manage multiple accounts at once
• Customer‑first mindset with strong problem‑solving skills
• Comfortable learning new systems and tools
• Proactive, positive attitude and strong follow‑through
• Experience in customer service, client services, retail, hospitality, or account support is a plus — but not required

What We Offer

• Competitive compensation
• Paid training and ongoing support
• Clear growth path into Account Coordinator, Account Manager, or Customer Success roles
• Supportive, collaborative team environment
• Opportunities to build valuable client‑facing and professional skills

Why Join Us

We believe strong client relationships drive long‑term success. Our Client Services Associates play a critical role in supporting customers, solving problems, and creating positive experiences. If you enjoy helping people, staying organized, and working in a role where your impact is visible, we encourage you to apply.

Skills: customer, customer service, sales, communication, customer experience