Client Experience Coordinator

FF Inc; Austin (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Paid training and ongoing support

Clear growth path

Supportive team environment

Opportunities for skill development

Job summary

A client services firm in Austin, TX is seeking a Client Services Associate to enhance client relationships and ensure customer satisfaction. This role involves acting as the primary contact for clients, managing service requests, and collaborating with teams for quality service. Ideal candidates possess strong communication skills and a customer-focused mindset. The firm offers competitive compensation, training, and clear career progression into roles like Account Manager. If you're organized and enjoy helping clients, apply now.

Qualifications

• Strong communication skills and comfort working directly with clients.
• Organized, dependable, and able to manage multiple accounts at once.
• Customer-first mindset with strong problem-solving skills.

Responsibilities

• Serve as the primary point of contact for a portfolio of clients.
• Build and maintain strong relationships through regular communication.
• Support client needs including updates and service requests.
• Conduct outbound check-ins to gather feedback and ensure satisfaction.
• Track account activity and service issues in the CRM.

Skills

Strong communication skills

Customer-first mindset

Problem-solving skills

Organizational skills

Experience in customer service

Job description

A client services firm in Austin, TX is seeking a Client Services Associate to enhance client relationships and ensure customer satisfaction. This role involves acting as the primary contact for clients, managing service requests, and collaborating with teams for quality service. Ideal candidates possess strong communication skills and a customer-focused mindset. The firm offers competitive compensation, training, and clear career progression into roles like Account Manager. If you're organized and enjoy helping clients, apply now.