Client Services Associate

Rubicon; Atlanta (GA); Remote; USD 35,000 - 45,000; Full time

Job summary

A leading company is seeking a Client Services Associate to provide exceptional customer service. This role involves processing inbound requests, resolving customer inquiries, and supporting strategic initiatives. The ideal candidate will have strong communication skills and a background in customer service. Join a dynamic team committed to sustainability and operational efficiency.

Benefits

Fully paid medical premiums

401(K) with employer match

Paid maternity and paternity leave

Minimum 12 days of PTO

Support for diversity and inclusion initiatives

Qualifications

• 2+ years of customer service experience.
• Strong verbal and written communication skills.

Responsibilities

• Provide timely and accurate information to customer service requests.
• Respond promptly to incoming phone calls and emails.
• Resolve invoice questions and assist with billing.

Skills

Communication

Teamwork

Organizational Skills

Multitasking

Education

Bachelor’s degree

Tools

MS Office

Excel

Job description

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Overview

We are seeking a dedicated and personable Customer Service Associate to join our team. The Client Services Associate (CSA) processes inbound customer service requests and inquiries via phone, e-mail, and Internet portals. The CSA is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company-provided services as well as communicating effectively with team members within the customer operational department.

Job Details

• Job Title: Client Services Associate
• Location: Atlanta, GA (Remote - USA)
• Reports to: Key Account Manager
• Department: Account Management
• Job Types: Full Time, Non-Exempt

Key Responsibilities

• Provide timely and accurate information to inbound customer service requests
• Respond promptly and professionally to incoming phone calls, E-mails, and other web-based systems
• Process customer service requests according to established policies and procedures
• Provide feedback regarding service failures or customer concerns
• Schedule services with partners; update service requests in internal systems
• Follow up on tickets and keep customers informed
• Escalate urgent problems to supervisors
• Support strategic initiatives as communicated by supervisors
• Proactively respond to customer inquiries and concerns
• Resolve invoice questions and assist with billing
• Verify and update data points in the system
• Assist with project management tasks such as sustainability reporting and policy communication

Qualifications

• Bachelor’s degree preferred
• 2+ years of customer service experience
• Strong verbal and written communication skills
• Teamwork skills
• Ability to handle high transaction volume accurately
• Organizational and multitasking skills
• Willingness to work evenings, weekends, and holidays
• Basic knowledge of MS Office and Excel

Benefits

• Fully paid medical premiums for full-time employees and dependents
• 401(K) with employer match after 90 days
• Paid maternity and paternity leave based on tenure
• Minimum 12 days of PTO in first year plus 11 paid holidays
• Support for diversity and inclusion initiatives

Physical Demands & Environment

• Work primarily in a home office setting, working on a computer for extended periods
• Travel for team meetings may be required
• Candidates must provide their own high-speed internet; company laptop provided

About Rubicon

Rubicon develops technology and sustainability solutions to help waste generators and processors manage and reduce waste, aiming for operational efficiency and environmental impact. Learn more at rubicon.com.

Rubicon is an Equal Opportunity Employer and maintains a Drug-Free Workplace. We are committed to ESG principles, including environmental, social, and governance goals.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other