Client Services Associate

Rubicon Global Holdings LLC; Atlanta (GA); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Associate to join its team. This role involves processing inbound customer requests via phone, email, and online portals, ensuring effective communication and service delivery. The ideal candidate will possess strong organizational and multitasking skills, with a commitment to resolving customer inquiries and concerns. Join a mission-driven company focused on sustainability and operational efficiency, where your contributions will make a meaningful impact on client relationships and service excellence.

Benefits

Fully paid medical premiums

401(k) plan with employer match

Paid maternity and paternity leave

Generous paid time off

Participation in inclusion and diversity groups

Qualifications

• 2+ years of customer service experience required.
• Strong verbal and written communication skills essential.

Responsibilities

• Provide timely and accurate information to customer requests.
• Process service requests according to established policies.

Skills

Customer Service Experience

Verbal and Written Communication

Teamwork

Attention to Detail

Organizational Skills

Multitasking

Problem-Solving

Education

High School Diploma

Customer Service Training

Tools

MS Office

Excel

Job description

We are seeking a dedicated and personable Customer Service Associate to join our team. The Client Services Associate (CSA) processes inbound customer service requests and inquiries via phone, e-mail, and internet portals. The CSA is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company-provided services as well as communicating effectively with team members within the customer operational department.

Key Responsibilities

• Provide timely and accurate information to inbound customer service requests
• Respond promptly and professionally to incoming phone calls, e-mails, and other web-based systems
• Process customer service requests according to established department policies and procedures
• Provide timely feedback to the company regarding service failures or customer concerns
• Schedule services with service partners; enter and update service requests and orders into designated internal work order system and/or portals
• Follow up throughout the life of existing tickets and keep customers informed about ticket status
• Determine problems that demand immediate escalation to a supervisor
• Support strategic ongoing initiatives communicated by the direct supervisor
• Respond proactively to customer inquiries and concerns
• Resolve invoice questions and investigate payment issues with vendors; assist manager with preparing customer bills monthly
• Verify data points and update the system as needed
• Participate in project management as needed, including sustainability reporting, service optimization, cost savings initiatives, weekly status updates, and policy communication relevant to customers

Qualifications

• 2+ years of customer service experience
• Strong verbal and written communication skills
• Ability to work well as part of a team
• Ability to handle a high volume of transactions quickly and accurately with great attention to detail
• Strong organizational and multitasking skills
• Willingness to cooperate with customers and management to resolve issues
• Availability to work evenings, weekends, and holidays as required
• Basic knowledge of MS Office and Excel

Benefits

• Fully paid medical premiums for full-time employees and dependents
• 401(k) plan with employer match after 90 days
• Paid maternity and paternity leave based on years of service
• Generous paid time off (minimum 12 days in first year) plus 11 paid holidays
• Participation in inclusion and diversity affinity groups

Physical Demands and Working Environment

• Work primarily in a home office setting; extended computer use required
• Travel for team meetings may be necessary
• Candidates must provide high-speed internet; company will provide a laptop

About Rubicon

Rubicon builds technology products and provides expert sustainability solutions to help clients manage and reduce waste. As a mission-driven company, we aim to improve operational efficiency, economic value, and environmental outcomes. Learn more at rubicon.com.

Rubicon is an Equal Opportunity Employer and maintains a drug-free workplace. We are committed to sustainability and ESG initiatives, supporting efforts in environmental impact, social equity, and governance practices.