Receptionist

Varnum LLP; Grand Rapids (MI); On-site; USD 17,000 - 25,000; Full time

Job summary

Varnum LLP in Grand Rapids is seeking a full-time Receptionist to greet clients, manage a multi-line switchboard, and provide front-desk support in a professional, client-facing environment.

This role includes coordinating meetings, arranging travel, supporting events, and assisting HR/Marketing as needed. It requires strong customer service, reliability, and the ability to multitask in a fast-paced office. Hours are 8:00 a.m. to 5:00 p.m., Monday–Friday, 100% in-person.

Qualifications

• High School Diploma or equivalent with emphasis on English and math.
• Two years of receptionist experience in a professional office environment.

Responsibilities

• Greet clients and guests in person or on a multi-line switchboard.
• Provide excellent customer service and effective communication with clients.
• Schedule meetings and events using scheduling software.
• Make travel and hotel arrangements for Firm members.
• Coordinate with vendors and outside service providers.
• Maintain organized reception and shared spaces across floors.
• Assist with ticket handling and event support.
• Support Human Resources/Marketing in event planning.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Attention to detail

Teamwork

Punctual

Reliability

Dependability

MS Office

Valid Driver's License

Education

High School Diploma or equivalent

Tools

MS Office Suite

iManage

Job description

RECEPTIONIST

Varnum's main office in Grand Rapids is looking for a full-time Receptionist. This client-facing role combines traditional receptionist duties, hospitality responsibilities, and general office support, with cross-training in several areas to serve both internal and external clients.

ORGANIZATIONAL STATUS:

This position reports to the Human Resource Coordinator.

ROLES & RESPONSIBILITIES:

• Greet clients and guests in person or on a multi-line switchboard. Responsible for ensuring a positive experience.
• Use customer service principles, techniques, and skills to communicate with clients and guests.
• Schedule meetings and events using scheduling software.
• Make travel/hotel arrangements for Firm members.
• Ability to work with vendors and outside service providers.
• Responsible for keeping the reception area, supply storage, and other shared office areas on the different floors stocked, clean, and organized.
• Assist with ticket handling.
• May be asked to provide assistance during on-site evening events.
• May be asked to assist Human Resources/Marketing in planning events.
• Assist with setting up conference rooms for meetings and events. Some minimal lifting is involved along with the rearranging/moving of tables and chairs.
• Order meals for meetings and other office events.
• Provide general office support and other administrative tasks as requested.
• Follow security and safety procedures.
• Maintain confidentiality in all Firm and client matters.

QUALIFICATIONS & REQUIREMENTS:

Education:

High School Diploma or equivalent, emphasizing courses in English and math.

Experience:

Two years as a receptionist in a professional office environment with demonstrated communication and interpersonal skills and excellent attendance record. A hospitality background is a plus, but not required.

Required Skills/Abilities:

• Polished professional
• Excellent customer service skills
• Effective interpersonal skills
• Effective communication skills, both written and verbal
• Strong listening skills
• Responsible
• Reliable
• Dependable
• Punctual
• Flexible
• Takes initiative
• Ability to meet priorities, deadlines and unforeseen needs
• Can multi-task with ease
• Attention to detail to processes/procedures
• Works well both independently and as part of a team
• Valid Drivers License

Preferred Skills:

• Demonstrated proficiency in computer applications, such as MS Office Suite and document management systems like iManage.
• Switchboard experience.
• Event experience a plus.

Hours:

• 8:00 a.m. to 5:00 p.m. Monday-Friday
• 100% in-person

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.

Job ID 286