Client Services and Showroom Coordinator

Sea Pointe Design and Remodel; Irvine (CA); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Health insurance (75% employee premium

Paid time off

Paid holidays

401(k) with company contribution

Team lunches and company events

Job summary

Sea Pointe Design and Remodel in Irvine seeks a Client Services and Office Coordinator to greet homeowners, schedule in-home design consultations, and keep the office, marketing, and culture running smoothly.

This role emphasizes CRM ownership, prompt communication by phone/text/email, and coordination with the production team to ensure client satisfaction and smooth operations.

Qualifications

• 5+ years in hospitality, customer service, reception or office admin.
• Detail-oriented with a proactive, people-friendly approach.
• Proficient in CRM systems and Microsoft 365; clear communicator.

Responsibilities

• Answer and route calls to ensure every caller is attended to promptly.
• Schedule complimentary in-home design consultations for designers.
• Follow up on inquiries by phone, text, and email.
• Manage CRM data and coordinate with production and office teams.
• Support quarterly All-Staff meetings and office events.

Skills

Hospitality experience

Customer service

Reception

Office administration

CRM familiarity

Microsoft 365

Communication skills

Education

5+ years in hospitality or office admin

Tools

JobTread

CRM software

Microsoft 365

Job description

JOB SUMMARY

The First Voice Our Clients Hear

Every kitchen, bathroom, and whole-home remodel we build starts with a phone call, and in this job you’re the one picking up. As the Client Services and Office Coordinator, you’ll be the welcoming, organized person who turns a homeowner's first question into a booked design consultation. You'll also keep our office, our marketing and our company culture running smoothly.

If you love people, get a kick out of a well-organized system, and are always looking for ways to make things 1% better, we’d love to meet you.

About Sea Pointe

Sea Pointe Design & Remodel is an award-winning residential Design-Build firm that has served Orange County homeowners for 40 years. We specialize in whole-home renovations, kitchens, bathrooms and additions. We’re a close-knit team that takes both our craft and our culture seriously.

What You’ll Do

The primary responsibilities of the Office Coordinator & Client Relations role include but are not limited to the following:

Client Experience

• Answer and route all incoming calls, so every caller feels taken care of
• Schedule complimentary in-home design consultations for our Design Consultants
• Follow up promptly on every new inquiry by phone call, text, and email
• Assist past clients to through the handyman/warranty process and coordinate with the Production team
• Own our CRM and keep client and project information accurate and complete
• Scan completed job files and save on company server

Marketing Support

• Track and provide weekly lead-status reports and update monthly Sales Report
• Manage Client Referral program
• Engage in local community groups through social media referring to Sea Pointe
• Assist with booking, planning, and facilitating educational client workshops

Office & Leadership Support

• Assist with set-up for quarterly company All-Staff meetings (food, tables, chairs)
• Assist with employee gifting or company apparel organization and inventory as needed
• Support the President and the sales leadership team as needed

Company Culture

• Lead our Fun Committee and plan the events that make Sea Pointe a great place to work!
• Coordinate with admin team for ordering of supplies

Who You Are

• Happy and positive. People trust you right away, and you make everyone feel welcome, whether it’s a client or a coworker.
• Detail-oriented. You love a clean calendar, an accurate database and a process that works.
• Proactive. You spot what could run better and fix it without being asked.
• A clear, friendly communicator by phone, email and text
• Comfortable with CRM software and Microsoft 365. Experience with JobTread or construction is a plus but not required.
• 5+ years in hospitality, customer service, reception, office admin or a similar role

What We Offer

• (Full-Time 40-hour week) $22-30 per hour, based on experience with room to grow
• Company-sponsored health insurance (we cover 75% of the employee premium)
• 2-4 weeks of paid time off, growing with your years of service
• 7 paid holidays
• 401(k) with 3% company contribution after one year
• A fun, supportive team with quarterly lunches and company events!
• A front-row seat to beautiful transformations of Orange County homes!

Schedule and Work Environment

Monday-Friday, 8:30 AM-5:00 PM in our Irvine office. Most of the day is spent at a desk and on the phone, with some light lifting of boxes and supplies now and then.

Weekday nights and weekends as needed a few times throughout the year for workshop/community volunteering events.