Client Services Analyst - Claims

BHHC; Omaha (NE); Hybrid; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Client Service Analyst to join their dynamic team in Omaha. This role emphasizes delivering exceptional customer service to agents and claimants, ensuring a smooth claims process. With a friendly and supportive atmosphere, you will assist in onboarding new specialists and participate in testing computer applications. This position offers a chance to grow within a company that values employee well-being and development, providing extensive benefits and a hybrid work model after six months. If you are passionate about helping others and thrive in a collaborative environment, this opportunity is perfect for you.

Benefits

100% employer match retirement plan

Medical, Dental, and Vision insurance

Onsite fitness center

Educational Reimbursement program

Employee Assistance program

Competitive time off policies

Subsidized downtown parking

Qualifications

• 1-2 years of work experience in customer service.
• Bachelor's degree required, strong communication skills preferred.

Responsibilities

• Deliver excellent customer service for claim inquiries.
• Assist with claim process and provide education to claimants.

Skills

Customer Service

Attention to Detail

Communication Skills

Active Listening

Education

Bachelor's degree in related field

Tools

Claim Department Computer Applications

Job description

Company:

NICO National Indemnity Company

Want to work for a company with unparalleled financial strength and stability that offers “large company” benefits with an exciting, friendly, and “small company” atmosphere? Our companies, as members of the Berkshire Hathaway group of Insurance Companies, provides opportunities for professionals interested in just that.

The Client Service Analyst will deliver excellence in customer service to agents, insureds, claimants, and other business partners for claim inquiries. Provide claim process support to agency partners and the claim department, assist new claimants through intake of first notice of loss and deliver claims process education.

This position will be in Omaha, and eligible for hybrid after 6 months. Hours for this role will be 7:45am - 5:00pm CST. This position is not eligible for employer visa sponsorship.

What will you do?

• CUSTOMER SERVICE: Provides excellent customer service to agents, insureds, claimants, and others for claim reporting and inquiries.
• INQUIRIES: Responds to level one and two inquiries via phone or email as permitted by Company guidelines such as the status of a claim, payment amounts and dates, adjuster names and contact information.
• COMPUTER TESTING: Participates in the testing of claim department computer applications.
• COMMUNICATION: Acts as first point of contact with agency and insured customers via telephone, e-mail or other communication, gathering necessary information to help provide answers to questions and solve problems with first level technical support items.
• TRAINING: Assists management and department trainer to instruct new client services specialists in the onboarding process.
• ADDITIONAL DUTIES: Performs related duties as situation dictates such as evaluating internal Company processes, participating in special projects, etc., as needed.

What are we looking for?

• One-Two years work experience
• Bachelor's degree in related field.
• Ability to complete basic math

Who would excel in this role?

• Someone who desires to provide excellent customer service
• A person with ability to provide positive and effective customer service
• Strong attention to detail
• Someone with superior English, grammar, spelling, punctuation and sentence structure both strong in written and oral communication.
• Ability to write and communicate documentation
• Someone with active listening skills

We want you to be involved! We offer Employee Resource Groups for volunteering, connecting with others, social gatherings, and professional development. We also regularly seek employees input through companywide surveys.

We care about your health and wellbeing! Our Wellness program is integrated into the Company culture with an online wellness portal that offers a year-round, one-stop-shop to manage and track all areas of health, our Omaha office boasts a complimentary state-of-the-art onsite fitness center, and a robust wellness program.

Benefits, Perks and more! We offer retirement and savings plan with immediate enrollment with 100% employer match up to 5%, Medical, Dental and Vision for regular, full-time employees and eligible dependents, a dedicated Learning & Development program for employees to grow personally and professionally, 100% upfront Educational Reimbursement program, subsidized downtown parking, competitive time off policies including parental leave, an Employee Assistance program and much more!