Client Services Analyst - Claims

National Indemnity Company; Omaha, Fort Wayne, Menomonie (NE, IN, WI); Hybrid; USD 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company that values financial strength and stability, offering a unique blend of large company benefits and a friendly atmosphere. As a Client Service Analyst, you'll deliver exceptional customer service, support agents and claimants with their inquiries, and contribute to a collaborative environment. This role not only emphasizes professional growth but also offers a robust wellness program and various employee perks. If you're passionate about customer service and eager to make a difference, this opportunity is perfect for you.

Benefits

Medical, Dental and Vision Insurance

100% Employer Match Retirement Plan

Onsite Fitness Center

Educational Reimbursement

Employee Assistance Program

Competitive Time Off Policies

Subsidized Downtown Parking

Qualifications

• 1-2 years of work experience in customer service or related field.
• Strong written and oral communication skills.

Responsibilities

• Provide excellent customer service to agents and claimants.
• Respond to inquiries regarding claims and payments.
• Assist in onboarding new client service specialists.

Skills

Customer Service

Communication Skills

Attention to Detail

Basic Math

Active Listening

Education

Bachelor's Degree in Related Field

Job description

Company:

NICO National Indemnity Company

Want to work for a company with unparalleled financial strength and stability that offers "large company" benefits with an exciting, friendly, and "small company" atmosphere? Our companies, as members of the Berkshire Hathaway group of Insurance Companies, provides opportunities for professionals interested in just that.

Want to work for a company with unparalleled financial strength and stability that also offers "large company" benefits with an exciting, friendly, and "small company" atmosphere? That is what you will find within the Berkshire Hathaway Group of Insurance Companies as well as outstanding opportunities for professionals looking to grow in their careers.

The Client Service Analyst will deliver excellence in customer service to agents, insureds, claimants and other business partners for claim inquiries. Provide claim process support to agency partners and the claim department, assist new claimants through intake of first notice of loss and deliver claims process education.

This position will be in Omaha, and eligible for hybrid after 6 months. Hours for this role will be 7:45am - 5:00pm CST. This position is not eligible for employer visa sponsorship.

What will you do?

• CUSTOMER SERVICE: Provides excellent customer service to agents, insureds, claimants, and others for claim reporting and inquiries.
• INQUIRIES: Responds to level one and two inquiries via phone or email as permitted by Company guidelines such as the status of a claim, payment amounts and dates, adjuster names and contact information.
• COMPUTER TESTING: Participates in the testing of claim department computer applications.
• COMMUNICATION: Acts as first point of contact with agency and insured customers via telephone, e-mail or other communication, gathering necessary information to help provide answers to questions and solve problems with first level technical support items.
• TRAINING: Assists management and department trainer to instruct new client services specialists in the onboarding process.
• ADDITIONAL DUTIES: Performs related duties as situation dictates such as evaluating internal Company processes, participating in special projects, etc, as needed.

What are we looking for?

• One-Two years work experience
• Bachelor's degree in related field.
• Ability to complete basic math

Who would excel in this role?

• Someone who desires to provide excellent customer service
• A person with ability to provide positive and effective customer service
• Strong attention to detail
  Someone with superior English, grammar, spelling, punctuation and sentence structure both strong in written and oral communication.
• Ability to write and communicate documentation
• Someone with active listening skills

We want you to be involved! We offer Employee Resource Groups for volunteering, connecting with others, social gatherings, and professional development. We also regularly seek employees input through companywide surveys.

We care about your health and wellbeing! Our Wellness program is integrated into the Company culture with an online wellness portal that offers a year-round, one-stop-shop to manage and track all areas of health, our Omaha office boasts a complimentary state-of-the-art onsite fitness center, and a robust wellness program.

Benefits, Perks and more! We offer retirement and savings plan with immediate enrollment with 100% employer match up to 5%, Medical, Dental and Vision for regular, full-time employees and eligible dependents, a dedicated Learning & Development program for employees to grow personally and professionally, 100% upfront Educational Reimbursement program, subsidized downtown parking, competitive time off policies including parental leave, an Employee Assistance program and much more!