Client Services Analyst - Claims

National Indemnity; Omaha (NE); Hybrid; USD 10,000 - 60,000; Full time

Job summary

An established industry player seeks a dedicated Client Service Analyst to join their Omaha team. This role focuses on delivering exceptional customer service to agents and claimants while providing support throughout the claims process. You will be the first point of contact for inquiries, ensuring that all questions are answered promptly and accurately. With a friendly, small-company atmosphere backed by the financial strength of a large corporation, this position offers a unique blend of stability and personal interaction. If you are passionate about helping others and possess strong communication skills, this opportunity is perfect for you.

Qualifications

• 1-2 years of work experience in a customer service role.
• Strong written and oral communication skills are essential.

Responsibilities

• Provide excellent customer service for claim inquiries.
• Assist in training new client services specialists.

Skills

Customer Service

Communication Skills

Attention to Detail

Basic Math Skills

Active Listening

Education

Bachelor's Degree in Related Field

Job description

Company: NICO National Indemnity Company

As a member of the Berkshire Hathaway group of insurance companies, we offer outstanding opportunities for professionals interested in working with a successful company. We offer unparalleled financial strength, stability and “large company” benefits, in addition to an exciting, friendly, “small company” atmosphere.

The Client Service Analyst will deliver excellence in customer service to agents, insureds, claimants and other business partners for claim inquiries. Provide claim process support to agency partners and the claim department, assist new claimants through intake of first notice of loss and deliver claims process education.

This position will be in Omaha, and eligible for hybrid after 6 months. Hours for this role will be 7:45am - 5:00pm CST. This position is not eligible for employer visa sponsorship.

What will you do?

• CUSTOMER SERVICE: Provides excellent customer service to agents, insureds, claimants, and others for claim reporting and inquiries.
• INQUIRIES: Responds to level one and two inquiries via phone or email as permitted by Company guidelines such as the status of a claim, payment amounts and dates, adjuster names and contact information.
• COMPUTER TESTING: Participates in the testing of claim department computer applications.
• COMMUNICATION: Acts as first point of contact with agency and insured customers via telephone, e-mail or other communication, gathering necessary information to help provide answers to questions and solve problems with first level technical support items.
• TRAINING: Assists management and department trainer to instruct new client services specialists in the onboarding process.
• ADDITIONAL DUTIES: Performs related duties as situation dictates such as evaluating internal Company processes, participating in special projects, etc, as needed.

What are we looking for?

• One to two years work experience
• Bachelor's degree in related field
• Ability to complete basic math

Who would excel in this role?

• Someone who desires to provide excellent customer service
• A person with ability to provide positive and effective customer service
• Strong attention to detail
• Someone with superior English, grammar, spelling, punctuation and sentence structure both strong in written and oral communication
• Ability to write and communicate documentation
• Someone with active listening skills