Client Services Account Manager - LTC Pharmacy (Travel)

BrightSpring Health Services; Milwaukee (WI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

DailyPay

Flexible schedules

Competitive pay

Shift differential

Health insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

Tuition Assistance

Tuition reimbursement

Employee Discount Program

401k

Paid time off

Non-retail/Closed-door environment

Annual incentive bonus: 15%

Job summary

PharMerica, part of BrightSpring Health Services, is seeking an Account Manager of Client Services in Wisconsin. The role focuses on managing client relationships in long-term care pharmacy services, with a 75% travel expectation and a Monday–Friday schedule.

Ideal candidates have experience in client retention within healthcare and are comfortable engaging at all organizational levels. The position emphasizes partnership development, issue resolution, and ongoing satisfaction, driving retention

Qualifications

• Bachelor's degree or equivalent experience.
• 3–5 years in client management, customer service, or client support, preferably in healthcare or B2B.
• Ability to communicate with all levels of management.
• Excellent time-management and basic computer skills.
• Advanced Microsoft Office proficiency.
• Strong problem-solving and root cause analysis skills.
• Ability to collaborate cross-functionally and work in a team.
• Experience in project management and client-facing customer service.
• Ability to manage multiple priorities and deadlines.

Responsibilities

• Builds strong partnerships with clients through consultation and collaboration for ongoing success and growth.
• Accountable for all aspects of client relationships; primary go-to person for your client base.
• Engages with all levels across the organization for issue resolution, growth opportunities, and overall pharmacy performance in reviews and PSOPs.
• Leads client contract renewal process with key PharMerica stakeholders.
• Owns client issue escalation and resolution, coordinating with internal partners for timely responses.
• Manages client book of business with CRM tracking of activities, issues, tasks, contacts, and communications.
• Own your Client Book of Business - communicate critical quality measurements to address customer needs.
• Provides pharmacy service, performance and reporting data; prepares monthly/quarterly reports and materials; conducts routine training.
• Leads onboarding of new clients and facilities for seamless implementation.
• Collaborates with credit/collections, contracting, and marketing to ensure billing/receivables standards.
• Represents PharMerica at events and conferences.
• Adheres to Code of Business Conduct, policies, and applicable laws.

Skills

Communication to all levels

Time management

Microsoft Office

Problem solving

Root cause analysis

Cross-functional collaboration

Project management

Client-facing service

Multitasking

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Job description

PharMerica, part of BrightSpring Health Services, is seeking an Account Manager of Client Services in Wisconsin. The role focuses on managing client relationships in long-term care pharmacy services, with a 75% travel expectation and a Monday–Friday schedule.

Ideal candidates have experience in client retention within healthcare and are comfortable engaging at all organizational levels. The position emphasizes partnership development, issue resolution, and ongoing satisfaction, driving retention