Client Service Supervisor

Help at Home; Pittsburgh (Allegheny County); Hybrid; USD 60,000 - 80,000; Full time

Job summary

An innovative and compassionate company is seeking a Client Service Supervisor to support clients and caregivers in delivering quality care. This hybrid role involves developing care plans, maintaining client files, and ensuring high-quality service through effective communication and problem-solving. You'll play a crucial role in fostering positive relationships with clients and caregivers while adhering to compliance standards. If you are passionate about making a difference in people's lives and possess strong organizational skills, this position offers a fulfilling opportunity to lead and inspire a dedicated team.

Qualifications

• High school diploma or GED required; Bachelor's preferred.
• Medicaid, Waiver, or Home Healthcare experience preferred.

Responsibilities

• Maintain client files and confidentiality of information.
• Assign homecare aides based on client needs and care plans.
• Conduct in-home visits to assess client needs and satisfaction.

Skills

Organizational Skills

Multitasking

Problem-Solving

Compassion

Basic Computer Literacy

Education

High School Diploma or GED

Bachelor's Degree

Job description

Help at Home is the leading national provider of in-home personal care services, where our mission is to enable individuals to live with independence and dignity at home. Our team supports 66,000 clients monthly with the help of 53,000 compassionate caregivers across 12 states. We’re looking for people who care about others, who are willing to listen, lean in and make impactful change. Each role at Help at Home can have a positive impact in supporting our caregivers and clients. If you are someone who leads with passion and integrity and are looking to join a rapidly growing, industry leading team, Help at Home may be a good fit for you.

Help at Home is hiring a Client Service Supervisor!
This is a hybrid role with 4 days in-office, 1 day work from home per week.
Job Summary

The Client Service Supervisor may, where permitted, develop, and monitor appropriate care plans to ensure clients receive quality care while serving as the primary liaison between clients, homecare aides, managers, referral sources, and others directly involved in the client's care.

Essential Duties/Responsibilities

• Maintain elements of the assigned clients' files, and all related paperwork.
• Consistently maintains the confidentiality of patient/client and agency information, following HIPAA guidelines relative to handling patient records.
• Assigns homecare aides based on the client's overall needs and Plan of Care.
• Provides coaching to Caregivers to ensure high quality client care and escalates ongoing concerns with Caregiver performance to the Caregiver management team.
• Proactively communicates schedules and changes with clients, home care aides, referral sources, and management.
• Prioritizes client care and service and may conduct in home visits with a client to maintain perspective and connection, assess their needs and communicate any changes or needs to appropriate parties.
• Prepares and submits routine departmental reports as required.
• Records and maintains accurate documentation of the client's condition and overall service.
• Maintain and keep record of client satisfaction surveys, and client in-home visits to address areas of concern as well as to continue to build relationships.
• Appropriately handles client complaints and problems; documents and reports any significant issues for further attention or resolution as required. This is a mandatory reporter position of critical incidents.
• Provides education and coaching on changes to a client's Plan of Care.
• Maintains positive working relationships with clients, homecare aides and referral sources.
• Ensures compliance with local, state and federal laws as well as with Company policies and procedures.
• Performs other related duties as assigned.

This description reflects assignment of essential functions, management may assign or reassign duties and responsibilities to this job at any time that are not listed above.

Education And Experience

• At least 18 years of age.
• High school diploma or GED required. Bachelor's degree preferred.
• Current PPD, or Chest x-ray if applicable.
• Medicaid, Waiver, or Home Healthcare experience preferred.
• Other requirements pursuant to state or local rules as applicable.

Required Skills And Abilities

• Excellent organizational skills; ability to multitask and manage multiple responsibilities.
• Able to provide necessary feedback to improve overall services. Identifies and progresses toward meeting personal and professional goals.
• Strong problem-solving skills; ability to deal with conflict in a professional manner.
• Ability to multitask and manage multiple responsibilities.
• Demonstrate compassion, responsibility, and cheerful attitude.
• Basic computer literacy and typing skills.

Travel Requirements

• Regular travel on a daily or weekly basis required, even in inclement weather.

Physical Requirements

• Ability to move, transport, or position up to 50 pounds.
• Ability to move or traverse about in offices and/or client homes, including ascending and descending stairs.
• Ability to communicate effectively and clearly with others to exchange information.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of