Client Service Supervisor

ZipRecruiter; Miami Lakes (FL); On-site; USD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a Call Center Retention Supervisor to lead a dynamic team in Miami Lakes. This role involves overseeing customer service operations, ensuring high-quality interactions, and developing underperforming representatives into management potential. The ideal candidate will possess strong leadership and communication skills, with a proven ability to motivate teams and resolve conflicts effectively. Join a vibrant call center environment where your contributions will directly impact customer satisfaction and team performance. If you're ready to take your career to the next level, we want to hear from you!

Benefits

PTO

Health Benefits

Paid Holidays

Qualifications

• 5+ years of experience in customer service supervision.
• Strong de-escalation and conflict resolution skills.

Responsibilities

• Ensure representatives adhere to call center objectives and policies.
• Collaborate with management to enhance customer satisfaction.

Skills

Customer Service Supervision

De-escalation Skills

Leadership Abilities

Conflict Resolution

Communication Skills

Team Motivation

Job description

Job Description

We are looking to hire a Call Center RETENTION Supervisor for our charming call center department located in Miami Lakes. This position is Monday through Friday, morning shift, with occasional overtime.

1. Data-oriented approach
2. 5+ years of experience in Customer Service Supervision, including de-escalations
3. Strong de-escalation skills
4. Excellent customer service and communication skills
5. Proven leadership and conflict resolution abilities
6. Highly motivated call center and sales supervisor
7. Proactive, energetic, with team motivation skills
8. Ability to develop underperforming representatives into management potential
9. Strong communication and presentation skills
10. Experience in outbound/inbound conflict de-escalation in call centers
11. Training and development in call center relations
12. Ensure representatives understand and adhere to call center objectives, standards, and policies
13. Collaborate with management to support representatives and enhance customer satisfaction
14. Meet or exceed KPIs such as AHT, sales, quality monitoring, and adherence through weekly development
15. Must pass a criminal background check and drug test

The company offers PTO, health benefits, and paid holidays. If you meet the qualifications, please send us your updated resume. We look forward to speaking with you!