Client Service Supervisor

Thrive Pet Healthcare; Largo (FL); On-site; USD 52,000 - 66,000; Full time

Job summary

Tampa Bay Veterinary Specialists & Emergency Care Center (TBVS) is seeking a Client Service Supervisor to lead and develop our Client Service team in a fast-paced specialty and emergency environment. You will balance exceptional client service with strong operational execution and staff coaching.

In this role you will coordinate front desk or phone coverage, mentor CSRs, and partner with veterinary teams to deliver a seamless client experience while upholding hospital policies and procedures.

Qualifications

• 2–3+ years of veterinary client service or related customer service experience.
• Previous lead or supervisory experience preferred.
• Strong communication and interpersonal skills.
• Ability to remain calm, professional, and solution-focused in challenging situations.

Responsibilities

• Provide day-to-day leadership and support to the Client Service team.
• Coordinate workflow and staffing to ensure front desk and phone coverage.
• Coach, train, and develop Client Service Representatives.
• Serve as a resource for escalated client situations.
• Partner with veterinary, medical, and leadership teams for seamless client experience.
• Ensure consistent execution of hospital policies, procedures, and financial processes.
• Identify opportunities to improve workflows and overall client experience.
• Provide direct CSR/front desk support during high-volume periods.

Skills

Client service

Team leadership

Communication

Organizational skills

Problem solving

Job description

Description

Tampa Bay Veterinary Specialists & Emergency Care Center (TBVS)

Are you an experienced veterinary client service professional who enjoys leading a team, solving problems, and creating an exceptional experience for clients?

TBVS is looking for a Client Service Supervisor to provide hands-on leadership to our Client Service team. This role is ideal for someone who thrives in a fast-paced specialty and emergency environment, enjoys developing others, and knows how to balance excellent client service with strong operational execution.

What You'll Do

• Provide day-to-day leadership and support to the Client Service team.
• Coordinate workflow and staffing to ensure appropriate front desk and phone coverage.
• Coach, train, and develop Client Service Representatives.
• Serve as a resource for the team when handling challenging or escalated client situations.
• Partner closely with our veterinary, medical, and leadership teams to ensure effective communication and a seamless client experience.
• Help ensure consistent execution of hospital policies, procedures, financial processes, scheduling, and client communication.
• Identify opportunities to improve workflows, efficiency, and the overall client experience.
• Provide direct CSR/front desk support when hospital volume or staffing needs require it.

What We're Looking For

• 2–3+ years of veterinary client service or related customer service experience.
• Previous lead or supervisory experience preferred.
• Specialty and/or emergency veterinary experience is a plus.
• Strong communication and interpersonal skills.
• Ability to remain calm, professional, and solution-focused in challenging situations.
• Strong organizational skills and the ability to prioritize in a busy environment.
• A collaborative leadership style with a genuine interest in developing and supporting others.
• Proven commitment to delivering excellent client service.

Why TBVS?

At Tampa Bay Veterinary Specialists & Emergency Care Center, our Client Service team plays an important role in every client's experience. From the first phone call through discharge, our team helps clients navigate what can often be an emotional and stressful time.

We're looking for a supervisor who can lead from the front, support the team, build accountability, and help us continually raise the bar for the client experience.

If you're an experienced veterinary client service professional ready to take the next step in leadership, we'd love to hear from you.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.