Client Service Supervisor

Gallagher; Coraopolis (Allegheny County); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development

Collaborative, people-first culture

Global reach with local impact

Job summary

Gallagher is seeking a Client Service Supervisor to lead a Commercial team, driving client satisfaction and retention while overseeing renewal processes and operational success.

You will mentor Client Service professionals, collaborate with leadership, and utilize Gallagher’s technology to improve productivity and data integrity across client engagements.

Qualifications

• Bachelor's degree with 5+ years client service and/or claims management experience.
• OR High School degree/GED with 10+ years client service and/or claims management experience.
• 1+ years supervisory experience, with a proven ability to mentor and develop team members.
• Property and Casualty Insurance License.
• Ability to explain complex issues clearly to clients and team members.

Responsibilities

• Supervise and mentor a team of Client Service professionals, providing guidance and support to help them grow and succeed.
• Oversee the renewal process, ensuring timely and high-quality delivery of tailored solutions to clients.
• Collaborate with the Branch Manager and Client Service Director to align team goals with branch strategy and operational success.
• Identify opportunities to improve client retention and satisfaction by analyzing client needs and recommending additional services.
• Conduct regular audits to ensure compliance with regulations and maintain high service standards.
• Manage and maintain accurate client and policy data using Gallagher’s systems.
• Leverage Gallagher’s technology to streamline processes and enhance productivity.
• Balance multiple priorities effectively to meet deadlines and client expectations.

Skills

Client service

Mentoring

Leadership

Communication

Education

Bachelor's degree

High School/GED

Job description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate.

You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips.

Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve.

If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

At Gallagher, we help businesses grow, communities thrive, and people prosper. As a global leader in insurance, risk management, and consulting services, we’re united by a commitment to excellence and a culture defined by The Gallagher Way.

We’re looking for a Client Service Supervisor to lead a Commercial team that delivers high-quality, efficient service to clients. Reporting to the Client Service Director, you’ll play a key role in shaping the future of our branch by driving client satisfaction, retention, and operational success.

How you'll make an impact

In this role, you’ll lead a team of Client Service professionals, mentoring them through continuous learning and development. You’ll use your industry knowledge to improve client retention and satisfaction while ensuring our services deliver real value. By leveraging technology, you’ll enhance productivity and quality, and you’ll manage multiple priorities to keep projects on track. Your leadership will cultivate a culture of performance and continuous improvement, helping your team and our branch achieve its goals.

Here’s what you’ll do:

• Supervise and mentor a team of Client Service professionals, providing guidance, feedback, and support to help them grow and succeed.
• Oversee the renewal process, ensuring timely and high-quality delivery of tailored solutions to clients.
• Collaborate with the Branch Manager and Client Service Director to align team goals with branch strategy and operational success.
• Identify opportunities to improve client retention and satisfaction by analyzing client needs and recommending additional services or coverage.
• Conduct regular audits to ensure compliance with regulations and maintain high service standards.
• Manage and maintain accurate client and policy data using Gallagher’s systems, ensuring all information is up-to-date and accessible.
• Leverage Gallagher’s technology to streamline processes, enhance productivity, and deliver exceptional results.
• Balance multiple priorities effectively, ensuring all tasks are completed on time and meet client and business expectations.

About You

Here’s what you’ll bring to the role:

• Bachelor's degree with 5+ years client service and/or claims management experience
• OR-
• High School degree/GED with 10+ years client service and/or claims management experience.
• 1+ years supervisory experience, with a proven ability to mentor and develop team members.
• A Property and Casualty Insurance License.
• The ability to explain complex issues in simple terms and communicate effectively with clients and team members.
• Experience designing and implementing productivity and service improvements is a plus.
• A collaborative mindset and a commitment to delivering results.

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)