Client Service Manager II

Gallagher; Greenville (SC); On-site; Confidential; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development

Collaborative culture

Global/local impact

Job summary

Gallagher in Greenville, SC is seeking a Client Service Manager to lead client relationships and coordinate service delivery across lines of coverage.

You will drive renewal strategies, secure existing business, and collaborate with internal teams to meet high standards of service and compliance.

A Bachelor's degree (or equivalent experience), 5+ years of client service/claims experience, and a Property & Casualty license are preferred to join our collaborative, inclusive culture.

Qualifications

• Bachelor's degree with 5+ years client service and/or claims management experience.
• Must have a Property and Casualty License.
• Experience managing client relationships preferred.

Responsibilities

• Lead renewal process to deliver high quality solutions in a timely manner.
• Secure existing business and drive additional services and coverage.
• Nurture relationships with clients.
• Conduct periodic audits to ensure compliance standards and service levels.
• Maintain accurate client and policy data in Gallagher systems.
• Use Gallagher's technology to improve productivity and quality.

Skills

Client service

Relationship management

Communication

Team collaboration

Adaptability

Cross-functional collaboration

Education

Bachelor's degree

Property and Casualty License

Job description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

We are seeking a Client Service Manager to join our growing team! The ideal candidate is someone who is passionate about building relationships with clients, will collaborate with the team to achieve goals, constantly seek improvement, and will demonstrate the value Gallagher can provide.

How You'll Make An Impact

• Take a leadership role in the renewal process to ensure the best possible solutions are delivered to clients in high quality and timely manner.
• Secure existing business and drive the sale of additional services and lines of coverage.
• Nurture relationships with your clients
• Conduct periodic audits to ensure compliance standards and service levels are met.
• Maintain accurate client and policy data and documents within your Gallagher systems.
• Use Gallagher's technology to improve productivity and quality.

Skills for Success

• Previous commercial lines insurance knowledge and experience managing client relationships.
• Ability and desire to deliver an exceptional client experience
• Develop a professional rapport with internal and external partners
• Utilize your resilient and adaptable mentality in the face of shifting priorities
• Eagerness to collaborate with all Gallagher teams and employees

About You

• Bachelor's degree with 5+ years client service and/or claims management experience -OR- High School degree/GED with 8+ years client service and/or claims management experience.
• Must have a Property and Casualty License

Preferred

• Previous insurance knowledge and experience managing client relationships.
• Solid financial acumen.

Behaviors

• Proficient in using technology as a tool to maximize productivity and quality.
• Strong written and verbal communication skills.
• Comfortably engages others in consultative discussion.
• Effectively manages/balances multiple and sometimes competing priorities.
• Works in a self-directed manner.

Compensation And Benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace.

If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)