Client Service Manager

BluePearl Pet Hospital; Sandy Springs (GA); On-site; USD 77,145,600 - 108,830,400; Full time

Benefits offered by this job

Sign-On Bonus

Pet insurance

Discount on pet treatments and food

Job summary

BluePearl Specialty + Emergency Pet Hospital is seeking a confident Client Service Manager to lead client service associates and coordinate staffing to meet client needs across shifts. You will be a key link between clients, patients, and caregivers while supporting process improvements and team leadership.

The role emphasizes coaching, collaboration with the Team Leader, and active participation in hospital management.

Qualifications

• Associate degree or equivalent in a related field preferred.
• 3–5 years of proven success in managing professionals in complex organizations, either within veterinary/human medicine, hospitality, or client services industries.

Responsibilities

• Coach client service associates to be continuously aware and proactive at anticipating and addressing client services and to seek assistance with escalated, stressful situations.
• Partner with the Client Service Team Leader to schedule client service associates cost‑effectively to ensure the provision of sufficient staffing to meet and/or exceed client needs at every shift.
• Be an integral member of the management team and the link between the client, the patient and the caregivers, offering feedback to co‑managers to identify specific issues that occur and may cause dissatisfied clients.
• Actively participate as a member of the hospital management team by building positive internal relationships and offering useful feedback, encouragement, support and participation in process‑improvement efforts.
• Partner with your recruiter for new hire selection or internal transfer to fill open client service positions.

Skills

Leadership

Time management

Organizational skills

Customer service

Education

Associate degree or equivalent in a related field

Job description

Take the next step in your career and join the BluePearl Specialty + Emergency Pet Hospital family as a Client Service Manager for our emergency and specialty hospital.

• Are you a passionate leader who is ready to make a difference?
• Do you have excellent time management, follow through and organizational skills?
• Do you love building successful teams who provide premier customer service and patient care?

If you answered "yes" to these questions, we want to hear from you.

Now offering a Sign-On Bonus to qualified candidates!

BluePearl Specialty + Emergency has an immediate need for a confident, caring, and results‑driven Client Service Manager to join our team.

Pay: $27.00 - $38.00 / hour

This pay band is a starting point and is dependent on experience and advancement through our CareerTrax leveling system.

As a Client Service Manager

• You will coach client service associates to be continuously aware and proactive at anticipating and addressing client services and to seek assistance with escalated, stressful situations.
• You will partner with the Client Service Team Leader to schedule client service associates cost‑effectively to ensure the provision of sufficient staffing to meet and/or exceed client needs at every shift.
• You will be an integral member of the management team and the link between the client, the patient and the caregivers, offering feedback to co‑managers to identify specific issues that occur and may cause dissatisfied clients.
• You will actively participate as a member of the hospital management team by building positive internal relationships and offering useful feedback, encouragement, support and participation in process‑improvement efforts.
• You will partner with your recruiter for new hire selection or internal transfer to fill open client service positions.

Experience Preferred

• Education: Associate degree or equivalent in a related field preferred.
• Experience: 3-5 years of proven success in managing professionals in complex organizations, either within veterinary/human medicine, hospitality, or client services industries.

Why BluePearl?

• Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.
• We encourage you to grow with us. Our associates are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in their career.
• To transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.
• We value your health and well-being as an associate by providing you with the following:

• Medical, dental, vision, and life insurance options.
• Parental leave benefits
• Flexible work schedules
• 401k and retirement planning
• Time to reset, rewind, and reflect through our paid time off and floating holiday plans
• A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast‑paced emergency and specialty care environment
• We promote a family‑like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets.

BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and each applicant will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectionate preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace.