BILINGUAL Client Service Specialist - Remote TX Only

Heard & Smith, LLP; San Antonio (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading legal services firm is seeking a Bilingual Client Service Specialist to support clients through the claims process. This role involves building lasting relationships and providing excellent service in a fast-paced call center environment. Candidates should be fluent in both Spanish and English and possess strong communication skills. Full-time remote positions are available, ensuring a supportive and dynamic team atmosphere.

Benefits

Medical Benefits Package

Wellness Program

401k with profit-sharing contributions

Qualifications

• Fluent in Spanish and English (verbal and written).
• Call center experience required.
• Experience with Social Security Disability Law preferred.

Responsibilities

• Handling 50-75 calls daily in a professional environment.
• Building client relationships to ensure confidence.
• Maintaining a 90%+ quality score on calls.

Skills

Customer Relations

Communication

Multi-tasking

Attention to Detail

Education

High School Diploma or equivalent

Degree preferred

Tools

MS Office Outlook

Job description

BILINGUAL Client Service Specialist - Remote TX Only

Heard and Smith, LLP was founded on principles of compassion, humility, and a relentless desire to pursue financial assistance for our clients. Our law firm has been helping the disabled for over 30 years with a proven record. Do you have a heart for those in need? We seek individuals with excellent customer relations, a strong work ethic, and a true desire to help others. Being part of Heard and Smith is more than a job; it’s an opportunity to change lives!

• Fast-paced, professional environment
• Great team environment
• Medical Benefits Package
• Wellness Program
• Competitive Salary: $14.50-$16.50/hour based on experience
• 401k with annual employer profit-sharing contributions (historically 5% of annual salary — employee contributions not required!)

As a Client Service Specialist in our Legal Assistant Department, you will build lasting relationships and support clients throughout the claims process via phone and computer in a call center setting.

Full Time, Mon-Fri, no nights or weekends! Must reside in Texas.

Responsibilities include:

• Handling 50-75 calls daily in a professional call center environment
• Building client relationships and maintaining confidence in our firm with each interaction
• Focusing on client retention and providing excellent service
• Maintaining a 90%+ quality score on calls
• Recalling SSA policies and procedures
• Solving problems while maintaining confidentiality
• Keeping detailed, accurate records of client interactions in a paperless system
• Addressing client concerns, including upset clients, confidently
• Using good judgment to escalate urgent issues to management

Requirements for success:

• Fluent in Spanish and English (verbal and written)
• High School Diploma or equivalent; degree preferred
• Call center experience
• Ability to meet performance standards remotely or in-office
• Proficiency in MS Office Outlook and ability to learn new programs
• Multi-tasking and working well under pressure
• Attention to detail and accuracy
• Excellent communication and active listening skills
• Reliable and dependable
• Ability to work in a fast-paced, confidential environment
• Strong organizational skills and self-motivation
• Experience with Social Security Disability Law or related legal background is strongly preferred

Remote Home Office Minimum Requirements:

• Computer with Windows 11 (no Chromebooks, Macs, tablets, iPads)
• 4GB/8GB RAM, 128GB Hard Drive
• Antivirus software
• Internal or external camera
• Internet: at least 50MBPS download and 10MBPS upload
• Wired Ethernet connection
• Landline or strong cell signal
• Quiet, private home office space during work hours

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Legal Services

This job posting is active and accepting applications.