Customer Service Representative

US Tech Solutions; Boston (MA); On-site; USD 80,000 - 100,000; Full time

Job summary

A global staffing firm in Boston is looking for an entry-level Client Service Representative. The role involves monitoring client operations and responding to inquiries, with a pay rate of $24.00 per hour for a 6-month contract. Ideal candidates will possess a BA/BS degree or equivalent experience. Join a team focused on utilizing technology to enhance client services.

Qualifications

• Entry level position with client service responsibilities.
• Proactive in responding to custody-related inquiries.
• Ability to work with internal departments.

Responsibilities

• Respond to custody related client inquiries.
• Utilize internal technology to manage inquiries.
• Assist in maintaining client service metrics.

Skills

Client service skills

Ability to respond to inquiries

Familiarity with technology

Education

BA/BS degree or equivalent work experience

Job description

Overview

Duration: 6 Months Contract - W2

Hours: 40 hours per week

Working under direct supervision, the Client Service Representative is an entry level position responsible for monitoring client custody operations and service levels. The Client Service Representative also assists more senior team members with client conversions, reporting and analyses.

Base pay

$24.00/hr - $24.00/hr

Responsibilities

• 1. Client Service and Inquiry Response:
• Proactively respond to custody related client inquiries on a daily basis.
• Work with internal departments to prioritize and resolve client requests and deliverables.

• 2. Technology and Innovation:
• Utilize relevant internal technology solutions to effectively manage client inquiries.
• Introduce and familiarize clients with new technology, automation tools and products.

• 3. Risk Management and Control:
• Introduce and familiarize clients with new technology, automation tools and products.
• Assist in maintaining and reporting on client service-related metrics.
• Participate in team-based project work and audits.
• Complete monthly reporting requirements.

Education level and/or relevant experience

• BA/BS degree or equivalent work experience.

About US Tech Solutions

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Id: 25-47407

Seniority level

• Entry level

Employment type

• Contract

Job function

• Accounting/Auditing and Finance

Industries

• Financial Services, Investment Banking, and Banking

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