Client Service Specialist - 3rd Shift

Eurofins USA; Louisville (KY); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading company in clinical diagnostics is seeking a Client Service Specialist to manage client interactions, requisition processing, and specimen handling. This full-time role requires strong multitasking abilities and a Bachelor’s degree in a relevant field. The position offers comprehensive benefits and operates on a 3rd shift schedule.

Benefits

medical insurance

dental insurance

vision insurance

life insurance

disability insurance

401(k)

paid time off

holidays

Qualifications

• 1-2 years of laboratory or customer service experience preferred.

Responsibilities

• Research and resolve client issues, involving others as needed.
• Coordinate with the clinical lab to ensure requisitions are accessioned without delays.
• Maintain compliance with PHI regulations and PPE policies.

Skills

Proficiency in basic computer programs

Strong team player

Ability to work independently

Education

Bachelor of Science in Medical Technology

Bachelor of Science in Clinical Laboratory Sciences

Bachelor of Science in Biology

Bachelor of Science in Chemistry

Job description

Eurofins Scientific is an international life sciences company providing a wide range of analytical testing services across multiple industries. The Group is a global leader in testing for food, environment, pharmaceuticals, cosmetics, and in CRO services for agroscience. It also leads in genomics, discovery pharmacology, forensics, CDMO, advanced materials sciences, and clinical diagnostics.

In 2018, Eurofins generated a proforma turnover of 4.2 billion Euro across 800 laboratories in 47 countries, employing approximately 45,000 staff.

Eurofins emphasizes excellence, innovation, and technological investment in clinical diagnostics, offering testing services in all medical specialties. As a vital component of healthcare, clinical diagnostics supports patient care at every stage: predisposition, prevention, diagnostics, treatment monitoring, and prognosis.

Our laboratories perform hundreds of thousands of tests daily, striving to ensure accessible, innovative, and high-quality diagnostic services worldwide. Our logistics and sample collection networks guarantee seamless care and consistent quality across all regions.

Job Description

Client Service Specialist responsibilities include, but are not limited to:

Client Interaction

• Research and resolve client issues, involving others as needed.
• Respond to client calls to address needs and transfer calls to appropriate departments.
• Set up and verify new clients following protocols, resolving related issues.
• Send requisitions to clients as required.
• Assist clients with communication difficulties with other departments.
• Register clients on the Diatherix-Eurofins web portal and troubleshoot issues.
• Follow up on client issues, document progress, and notify team managers as necessary.
• Advise clients to visit the website for additional information.
• Help clients with web portal login and password issues.
• Monitor fax press and CCM (Client Case Management).
• Call clients for testing information when needed.

Requisition Processing

• Send requisitions to clients as needed.
• Coordinate with the clinical lab to ensure requisitions are accessioned without delays.
• Enter data for specimen orders into the LIS.
• Resolve mis-sorts and inform clients of delays.
• Follow procedures for late arrivals and additional testing requests.
• Complete verbal orders and authentication forms for issues resolution.
• Sort requisitions per protocol.
• Scan documents and verify they are in View Wise.
• Resend reports through verified methods.
• Check daily reported baskets and process all types of requisitions accordingly.
• Escalate mis-sorts and mis-batches to appropriate personnel.

Specimen Processing

• Verify document presence in View Wise.
• Stay alert to process changes to meet turnaround times.
• Handle specimen splits and understand specimen requirements.
• Serve as a resource for lab assistants regarding specimen handling.

Administration/Other

• Coordinate with IT for issue resolution, establishing helpdesk tickets for all issues.
• Identify contacts for urgent needs.
• Maintain compliance with PHI regulations and PPE policies.
• Keep work areas tidy and organized.
• Participate in weekend and holiday work, and work in adverse weather conditions as safety permits.
• Manage document storage and inventory, and ensure all mandatory training and attendance policies are followed.
• Perform other duties as assigned.

Qualifications

Minimum Educational Qualifications:

• Bachelor of Science in Medical Technology, Clinical Laboratory Sciences, Biology, Chemistry, or related Life Science.
• 1-2 years of laboratory or customer service experience preferred.

Minimum Skills:

• Proficiency in basic computer programs.
• Strong team player, capable of multitasking in a fast-paced environment.
• Ability to work independently with minimal supervision.
• No current disciplinary actions.
• Comfortable handling patient samples with proper PPE.

Additional Information

Position is full-time, 3rd shift (Tuesday - Saturday, 2:30 am - 11:30 am), with overtime as needed. Candidates should reside within a commutable distance of Louisville, KY.

• Benefits include medical, dental, vision, life, disability insurance, 401(k), paid time off, and holidays.

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Eurofins USA Clinical Diagnostics is an Equal Opportunity Employer, including Disabled and Veterans.