Client Service Specialist

Visual Lease; Richmond (VA); On-site; USD 54,000 - 66,000; Full time

Job summary

CoStar Group is seeking a Client Service Specialist to drive client satisfaction in a fast-paced environment. You will assess needs, advocate for optimal solutions, and collaborate with product, tech, and sales teams to resolve issues efficiently.

The role emphasizes customer care, professional conduct, and a commitment to continuous learning about CoStar tools and data services.

Qualifications

• Bachelor’s degree from an accredited institution.
• Two years of customer-service experience with a proven track record.
• Ability to work rotating weekends and holidays.

Responsibilities

• Demonstrate strong customer focus with empathy toward the customer.
• Communicate effectively with peers, management, and customers.
• Receive inbound calls and cases and resolve them promptly.
• Deliver first‑time resolution with professionalism.
• Support sales colleagues to maintain high customer service standards.
• Develop understanding of CoStar Group technology, tools, and products.
• Meet and exceed customer and company expectations.

Skills

Customer service experience

Strong communication

Bilingual: Spanish & English

Education

Bachelor’s Degree

Tools

MS Office

Job description

Client Service Specialist

Company Overview: CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives. CoStar is the global leader in commercial real estate information, analytics, and news. Commercial real estate professionals use CoStar to access the most comprehensive data to make informed decisions.

Role Description

As a Customer Service Associate, you will play a critical role in driving client satisfaction and experience. You will assess customers’ needs and provide expert service, advocating for the best solutions through collaboration with product, tech, and sales professionals. You will become a trusted adviser when customers encounter problems of any size. Formal and informal training will be provided.

Responsibilities

• Demonstrate strong customer focus rooted in empathy toward the customer.
• Communicate effectively with peers, management, and customers.
• Receive inbound customer service calls and cases, ensuring timely resolution with minimal brand impact and maximum customer satisfaction.
• Deliver first‑time resolution with quality and professionalism.
• Improve listing coverage through proactive service, effective questioning, listening, probing, building rapport, and objection handling.
• Maintain an accurate directory of customer contact details and company information, and proactively seek opportunities to obtain electronic data feeds and websites.
• Support sales colleagues to maintain the highest standard of customer service.
• Maintain the highest professional standards and promote ethics of trust, open communication, creative thinking, and cohesive teamwork.
• Develop a strong understanding of CoStar Group technology, tools, and products.
• Meet and exceed customer and CoStar’s expectations.

Basic Qualifications

• Bachelor’s Degree from an accredited, not‑for‑profit university or college.
• Track record of commitment to prior employers.
• Two years of customer‑service experience with a demonstrated track record of providing excellent customer care.
• Ability to work rotating weekends and holidays.

Preferred Qualifications

• Strong interest or experience in real estate.
• Confident personality and ability to communicate effectively with internal and external stakeholders.
• Fluent in written and spoken Spanish and English.
• Ability to plan and organize workload in a fast‑paced environment.
• Ability to act on own initiative and work successfully alone and as part of a team.
• Ability to adapt quickly in a technology‑led environment.
• Proficiency in MS Office.
• Team‑ and quality‑service oriented.
• Excellent interpersonal skills (communication, conflict resolution, negotiation, etc.) at all levels of management.
• Strong sense of responsibility to customers, striving for delight.
• Ability to deliver results while meeting deadlines under pressure.
• Upbeat, positive attitude.
• Flexibility to adapt to changing situations in a high‑growth company.

Benefits

• Comprehensive healthcare coverage (medical, vision, dental, prescription drug).
• Life, legal, and supplementary insurance.
• Virtual and in‑person mental health counseling services.
• Commuter and parking benefits.
• 401(K) retirement plan with matching contributions.
• Employee stock purchase plan.
• Paid time off.
• Tuition reimbursement.
• On‑site fitness center and/or reimbursed fitness center membership (location dependent).
• Access to employee resource groups.
• Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks.

Compensation

Base Compensation: $60,000 (Hourly)

Employment Information

We welcome all qualified candidates who are currently eligible to work full‑time in the United States. CoStar Group is not able to provide visa sponsorship for this position.

Equal Employment Opportunity

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug‑free workplace and perform pre‑employment substance abuse testing.