Client Service Specialist

CoStar Group; Richmond (VA); On-site; USD 51,000 - 69,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) retirement plan

Tuition reimbursement

On-site fitness center

Job summary

CoStar Group is seeking a Client Service Specialist to deliver exceptional customer service to real estate professionals. You will handle inbound calls and cases, resolve issues on first contact where possible, and collaborate with product, tech, and sales teams to provide solutions.

The role emphasizes empathy, accuracy, and proactive data management. We value a candidate with a Bachelor’s degree, at least two years in customer service, and fluency in English and Spanish.

Qualifications

• Bachelor’s degree from an accredited university or college.
• 2 years of experience in a customer service role with a demonstrated track record of providing excellent customer care.
• Ability to work rotating weekends and holidays.

Responsibilities

• Receive inbound customer service calls and cases ensuring timely resolution of issues.
• Demonstrate a customer-focused approach with empathy and professionalism.
• Support sales colleagues to ensure high standards of service and customer satisfaction.
• Maintain accurate customer data and respond to inquiries with accuracy and courtesy.
• Develop understanding of CoStar Group technology, tools and products and resolve issues effectively.

Skills

Customer service

Communication

Spanish language

Multitasking

Problem solving

Education

Bachelor’s Degree

Tools

MS Office

CRM software

Job description

Client Service Specialist

Job Description

Company Overview:

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.

We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We’ve continually refined, transformed, and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.

CoStar is the global leader in commercial real estate information, analytics and news. Commercial Real Estate industry professionals around the globe use CoStar to access the most comprehensive data to make decisions with confidence. CoStar delivers immediate, verified commercial real estate information on over 5.9 million properties across every market.

Learn more about CoStar.

Role Description

At CoStar Group we believe that the customer is at the center of everything we do. As a Customer Service Associate, you will play a critical role in driving client satisfaction and experience. You will assess our customers’ various needs and provide expert service. You will also be an advocate for the best solution to their problems through engagement with product, tech and sales professionals. You’ll have the opportunity to develop a comprehensive skill set and become a trusted adviser to our customers when they encounter problems big and small. We will invest heavily in formal and informal training to drive your success.

Responsibilities

• Demonstrated a strong customer focus rooted in empathy toward the customer

• Communicate effectively with peers, management, and customers

• Receive inbound customer service calls and cases ensuring the timely resolution of issues resulting in minimal brand impact and maximum customer satisfaction

• Be the person who delivers first time resolution with quality and professionalism

• Improve listing coverage through proactive customer service, including effective questioning, listening, probing, building rapport and objection handling

• Maintain an accurate directory of customer contact, details and company information for assigned customers and communities as well as proactively seek out opportunities to obtain electronic data feeds and websites

• Support sales colleagues to ensure the highest standard of customer service is maintained

• Maintain the highest professional standards and promote our ethics of trust, open communication, creative thinking and cohesive team effort

• Develop a strong understanding of CoStar Group technology, tools and products

• - Meet and exceed customer and Costar’s expectations

Basic Qualifications

• Bachelor’s Degree from an accredited, not-for-profit University or College

• A track record of commitment to prior employers

• 2 years of experience in a customer service role with a demonstrated track record of providing excellent customer care

• Ability to work rotating weekends and holidays.

Preferred Qualifications

• A strong interest (or experience) in real estate.

• Confident personality with the ability to communicate effectively with both internal and external stakeholders

• Fluent in both written and spoken Spanish and English

• Ability to plan and organize workload in a fast-paced environment

• Ability to act on own initiative and work successfully alone and as part of a team

• Ability to adapt quickly in a technology led environment

• Proficiency in MS Office

• Be very Team and Quality Service oriented

• Excellent interpersonal skills (Communication, Conflict Resolution, Negotiation, etc.) when dealing with internal and/or external audiences at all levels of management.

• A strong sense of responsibility to the customer and aren't satisfied until they are delighted.

• Ability to deliver results while working to deadlines under pressure.

• An upbeat, positive attitude.

• Ability to be flexible and adapt to changing situations at a high growth company.

What's in it for you?

When you join CoStar Group, you’ll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed.

We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training and tuition reimbursement.

• Our benefits package includes (but is not limited to):

• Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug

• Life, legal, and supplementary insurance

• Virtual and in person mental health counseling services for individuals and family

• Commuter and parking benefits

• 401(K) retirement plan with matching contributions

• Employee stock purchase plan

• Paid time off

• Tuition reimbursement

• On-site fitness center and/or reimbursed fitness center membership costs (location dependent)

• Access to CoStar Group’s Employee Resource Groups

• Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks

Compensation:

• The final salary or hourly rate offered for this role will fall within the range set forth below based on a variety of factors, including but not limited to, geographic location, skills, and competencies.

• Base Compensation: $60,000 (Hourly)

However, please note that CoStar Group is not able to provide visa sponsorship for this position.

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing