Client Service Specialist

CoStar Group, Inc.; Richmond (VA); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Comprehensive healthcare coverage

401(k) retirement plan with matching

Employee stock purchase plan

Paid time off

Tuition reimbursement

On-site fitness center

Commuter benefits

Job summary

CoStar Group in Richmond, VA is seeking a Client Service Specialist to deliver first‑line support to customers, handle inbound calls and cases, and achieve timely resolutions that protect the brand and satisfaction. You will collaborate with sales and technical teams, maintain accurate customer records, and expand your knowledge of CoStar tools and data feeds while upholding the highest professional standards.

Fluent in Spanish and English is preferred, and the role may include weekend coverage.

Qualifications

• Bachelor’s Degree from an accredited university.
• Two years of experience in a customer service role with a track record of excellent customer care.
• Ability to work rotating weekends and holidays.

Responsibilities

• Receive inbound customer service calls and cases, ensuring timely resolution.
• Communicate effectively with peers, management, and customers to deliver first‑time resolution.
• Maintain accurate directory of customer contacts and company information for assigned customers.
• Support sales colleagues to ensure the highest standard of customer service is maintained.

Skills

Customer service

Bilingual English/Spanish

Education

Bachelor's degree

Tools

MS Office

Job description

Client Service Specialist

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives. We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We’ve continually refined, transformed, and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate. CoStar is the global leader in commercial real estate information, analytics and news. Commercial real estate industry professionals around the globe use CoStar to access the most comprehensive data to make decisions with confidence. CoStar delivers immediate, verified commercial real estate information on over 5.9 million properties across every market.

Responsibilities

• Demonstrated a strong customer focus rooted in empathy toward the customer
• Communicate effectively with peers, management, and customers
• Receive inbound customer service calls and cases ensuring the timely resolution of issues resulting in minimal brand impact and maximum customer satisfaction
• Be the person who delivers first‑time resolution with quality and professionalism
• Improve listing coverage through proactive customer service, including effective questioning, listening, probing, building rapport and objection handling
• Maintain an accurate directory of customer contact, details and company information for assigned customers and communities as well as proactively seek out opportunities to obtain electronic data feeds and websites
• Support sales colleagues to ensure the highest standard of customer service is maintained
• Maintain the highest professional standards and promote our ethics of trust, open communication, creative thinking and cohesive team effort
• Develop a strong understanding of CoStar Group technology, tools and products – meet and exceed customer expectations

Basic Qualifications

• Bachelor’s Degree from an accredited, not-for-profit university or college
• A track record of commitment to prior employers
• Two years of experience in a customer service role with a demonstrated track record of providing excellent customer care
• Ability to work rotating weekends and holidays

Preferred Qualifications

• A strong interest (or experience) in real estate
• Confident personality with the ability to communicate effectively with both internal and external stakeholders
• Fluent in both written and spoken Spanish and English
• Ability to plan and organize workload in a fast‑paced environment
• Ability to act on own initiative and work successfully alone and as part of a team
• Ability to adapt quickly in a technology‑led environment
• Proficiency in MS Office
• Team‑oriented and quality service oriented
• Excellent interpersonal skills (communication, conflict resolution, negotiation, etc.) when dealing with internal and/or external audiences at all levels of management
• A strong sense of responsibility to the customer and a commitment to delight them
• Ability to deliver results while working to deadlines under pressure
• An upbeat, positive attitude
• Ability to be flexible and adapt to changing situations in a high‑growth company

Benefits

• Comprehensive healthcare coverage: medical, vision, dental, prescription drug, life, legal, and supplementary insurance
• Virtual and in‑person mental health counseling services for individuals and families
• Commuter and parking benefits
• 401(k) retirement plan with matching contributions
• Employee stock purchase plan
• Paid time off
• Tuition reimbursement
• On‑site fitness center and/or reimbursed fitness center membership costs (location dependent)
• Access to CoStar Group’s Employee Resource Groups
• Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks

Compensation

The final salary or hourly rate offered for this role will fall within the range set forth below based on a variety of factors, including but not limited to geographic location, skills, and competencies. Base Compensation: $60,000 (Hourly).

Eligibility

We welcome all qualified candidates who are currently eligible to work full‑time in the United States to apply. However, please note that CoStar Group is not able to provide visa sponsorship for this position.

Equal Employment Opportunity Statement

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug‑free workplace and perform pre‑employment substance abuse testing. CoStar Group is committed to creating a diverse environment and is proud to be an equal‑opportunity workplace and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. CoStar Group is also committed to compliance with all fair employment practices regarding citizenship and immigration status. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access www.costargroup.com/careers as a result of your disability. You can request reasonable accommodations by sending an email to [e-mail].