Client Service Representative - Veterinary Receptionist

United Veterinary Care; Louisville (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off

401K

Medical, Vision and Dental Insurance

Short-Term Disability

Life Insurance

Employee Assistance Program (Headspace

Referral Bonus Program

DailyPay on Demand

Employee Discounts

Job summary

Gailor Animal Hospital in Louisville, KY is seeking a full-time Client Service Representative to join our veterinary team. The CSR is the first and last impression for clients, welcoming people and animals with compassion.

Responsibilities include greeting visitors, answering calls and emails, processing check-ins/outs, reviewing invoices, scheduling appointments, and maintaining lobby cleanliness to ensure a stress-free visit for pets.

Qualifications

• High School Diploma or GED required.
• At least 1 year of client service experience preferred.
• Experience with Microsoft Office suite.
• Excellent communication skills and ability to problem-solve.
• Ability to handle stressful situations and prioritize tasks.

Responsibilities

• Greet and welcome each visitor and assess their needs.
• Handle incoming phone calls/emails and determine urgency.
• Process client check-ins and check-outs, including reviewing invoices.
• Communicate visit expectations and assist owners with pet management.
• Schedule appointments based on client needs and clinic operations.
• Maintain lobby cleanliness and assist with product recommendations.

Skills

Customer service

MS Office

Communication

Stress management

Team player

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Client Service Representative - Veterinary Receptionist

Gailor Animal Hospital is seeking a full-time Client Service Representative (CSR) to join our team of dedicated veterinary professionals at our hospital in Louisville, KY. CSRs are invaluable members of our veterinary team, and we treat them as such. As a CSR, you will be the client’s first and last impression of Gailor Animal Hospital. It’s important that all clients feel welcome, safe, and comfortable which is why it takes a special person who can engage with both humans and animals alike with compassion, patience and understanding. The primary responsibility of a CSR is to be efficient in front desk operations while effectively bridging communication between pet owners and our veterinary team. If you’re ready to thrive in an environment that encourages learning and continued growth within the profession, we would love to hear from you!

Essential Functions and Responsibilities

• Greet and welcome each visitor and assess their needs
• Handle incoming phone calls/emails and determine the urgency
• Perform client check-ins and check-outs, including reviewing invoices
• Communicate visit expectations to clients, assist owners with pet management to minimize unsafe situations and client’s stress
• Process and document financial transactions accurately
• Schedule appointments based on client expectations, patient medical requirements and clinic needs
• Manage emergency situations and walk-ins
• Respond to online requests for products, prescriptions or client questions in a timely manner
• Maintain cleanliness in the lobby areas, exam rooms, and general stocking of client or patient areas
• Recommend products available to clients through our facilities

Skills and Qualifications

• High School Diploma or GED required
• At least one year of client service experience, preferred
• Experience with Microsoft Office suite
• Excellent communication skills and the ability to problem solve
• Ability to handle stressful situations and prioritize tasks effectively
• Team player, have patience and maintain a positive attitude
• Must be able to lift up to 30 pounds

Benefits and Perks

• Paid time-off inclusive of sick, personal and vacation
• 401K with 100% company match up to 3% and 50% company match up to 5%, eligible after 6 months of employment
• Medical, Vision and Dental Insurance Plans with multiple options
• Employer-paid Short-Term Disability and Life Insurance
• Long-Term Disability option
• Company-sponsored Employee Assistance Program (Headspace)
• Referral Bonus Program
• DailyPay on Demand
• Employee Discounts for Pet Care

Gailor Animal Hospital is a full-service veterinary medical facility proudly serving the Louisville community. Our professional team seeks to provide the best possible medical, surgical and dental care for our highly valued patients. We are committed to promoting responsible pet ownership, preventative health care, and health-related educational opportunities for our clients.

We are a proud United Veterinary Care Partner hospital. United Veterinary Care supports the unique culture and individuality of each partner hospital while empowering the hospital teams in their care for patients. One of our goals is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love.

United Veterinary Care provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.