Full Time Client Service Representative

Vicar Operating, Inc. dba VCA; United States; On-site; USD 25,000 - 27,000; Full time

Benefits offered by this job

Competitive pay: $18.00 - $19.50/hour

Generous personal pet care discounts

Medical, Dental, and Vision Insurance

Paid Time Off, including holidays and

401(k) Retirement Plan

Life Insurance and Well-Being Programs

Free Continuing Education Opportun it?

Job summary

VCA Centennial Valley Animal Hospital in Louisville, CO is seeking an experienced Full-Time Client Service Representative (CSR) to join our dedicated team. This is a veterinary reception role focused on delivering compassionate, high-quality care and service to clients and their pets.

As the face of our hospital, you will greet clients, answer phones, schedule and follow up on appointments, process payments, and educate clients on pet care topics while maintaining accurate records and a

Qualifications

• Must have experience as a Client Service Representative, preferably in veterinary reception.

Responsibilities

• Greet clients and their pets with warmth and professionalism.
• Answer phones, schedule appointments, confirm and future-book appointments.
• Call clients for follow-ups and reach out to prospective clients.
• Process payments and explain service fees.
• Recommend products, services, and wellness plans.
• Encourage sign-ups for the MyVCA app and online pharmacy.
• Educate clients on general pet care topics (heartworm prevention, flea/tick control).
• Maintain accurate medical records and keep the hospital clean and welcoming.
• Provide care for hospital pets as needed.

Job description

Full-Time Client Service Representative (Veterinary Receptionist)

VCA Centennial Valley Animal Hospital - Louisville, CO No Late Nights, No Sundays!

We are seeking an experienced Full-Time Client Service Representative (CSR) to join our dedicated team at VCA Centennial Valley Animal Hospital. At VCA Centennial Valley, we take our mission seriously: Your pet’s health is our top priority — and excellent service is our goal. With every client interaction, we aim to exceed expectations by delivering compassionate, high-quality care and service.

About the Role

We’re looking for a personable, detail-oriented professional — a true service extraordinaire! The ideal candidate is a team player, self-starter, and multitasker with a positive attitude and a passion for pets and people. This is a great starting position for anyone interested in growing within the veterinary field.

Why We Need You

As the face of our hospital, our Client Service Representatives set the tone for every client experience and help maintain trust and confidence in our care.

• Greeting clients and their pets with warmth and professionalism
• Answering phones, scheduling, confirming, and future-booking appointments
• Calling clients for follow-ups and reaching out to prospective clients
• Presenting and processing payments and explaining service fees
• Recommending products, services, and wellness plans
• Signing up clients for the MyVCA app and online pharmacy
• Educating clients on general pet care topics (heartworm prevention, flea/tick control, etc.)
• Maintaining accurate medical records and ensuring the hospital is clean and welcoming
• Providing care for hospital pets as needed

Our CSRs are the first and last impression our clients and patients have — and we take great pride in that responsibility!

Why You’ll Love Working Here

We offer a supportive, team-oriented environment with room to grow, along with a comprehensive benefits package for eligible employees:

• Competitive pay: $18.00 - $19.50/hour
• Generous personal pet care discounts
• Medical, Dental, and Vision Insurance
• Paid Time Off, including holidays and sick days
• 401(k) Retirement Plan
• Life Insurance and Well-Being Programs
• Free Continuing Education Opportunities (Veterinary Topics)

Ready to Join Our Team?

Accepting Applications thru 10/31/2026

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.

A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From primary care to emergency, urgent and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians - including 500 who are board-certified specialists - nearly 4,000 credentialed technicians and over 10,000 veterinary assistants - all dedicated to giving pets the very best in medical care. The future of veterinary medicine is in our hands. Join us.