Care Coordinator (Part-Time)

Mtyonahanimalhospital; United States; On-site; USD 30,000 - 45,000; Full time

Job summary

Mtyonahanimalhospital is looking for a Care Coordinator to join our team in the United States. This role involves being the first point of contact for clients and patients, ensuring a welcoming atmosphere while efficiently managing appointments and medical records. Ideal candidates should possess a strong customer service background, excellent communication skills, and a compassionate demeanor. This position includes rotating Saturdays and 1-2 weekdays, emphasizing the importance of multitasking and organizational skills.

Qualifications

• Previous veterinary or medical front desk experience preferred.
• Compassionate, dependable, and professional demeanor.

Responsibilities

• Greet clients and patients warmly and professionally.
• Answer multi-line phones and respond to inquiries courteously.
• Schedule appointments efficiently and accurately.
• Check clients in and out while maintaining accurate records.
• Communicate hospital policies, treatment plans, and follow-up instructions clearly.
• Maintain accurate electronic medical records.
• Process payments and balance cash drawer daily.
• Handle prescription refill requests and client communications.
• Coordinate with doctors and technicians to ensure smooth appointment flow.
• Maintain a clean and organized reception and lobby area.

Skills

Customer service background

Excellent verbal and written communication skills

Ability to multitask

Basic computer proficiency

Job description

Mt. Yonah Animal Hospital is seeking a compassionate, organized, and energetic Care Coordinator to join our team. As the first point of contact for our clients and patients, the receptionist plays a vital role in creating a welcoming, supportive, and professional environment for both pets and their families.

Key Responsibilities

• Greet clients and patients warmly and professionally.
• Answer multi-line phones and respond to inquiries courteously.
• Schedule appointments efficiently and accurately.
• Check clients in and out while maintaining accurate records.
• Communicate hospital policies, treatment plans, and follow-up instructions clearly.
• Maintain accurate electronic medical records.
• Process payments and balance cash drawer daily.
• Handle prescription refill requests and client communications.
• Coordinate with doctors and technicians to ensure smooth appointment flow.
• Maintain a clean and organized reception and lobby area.

Qualifications

• Previous veterinary or medical front desk experience preferred.
• Strong customer service background required.
• Excellent verbal and written communication skills.
• Ability to multitask in a fast-paced environment.
• Basic computer proficiency (veterinary software experience a plus).
• Compassionate, dependable, and professional demeanor.

Physical Requirements

• Ability to sit, stand, and walk for extended periods.
• Ability to lift up to 30 pounds occasionally.
• Comfort working in an environment with animals of all sizes and temperaments.

Schedule

Rotating Saturdays and 1-2 weekdays

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