Client Service Representative Part-Time

Ethos Veterinary Health; Sacramento (CA); On-site; USD 26,000 - 33,000; Part time

Job summary

Vista Veterinary Specialists in Sacramento, California is seeking a compassionate, organized Client Service Representative (CSR) to join our team on a part-time basis. This role creates the first impression for clients and their pets, greeting with empathy and coordinating appointments and admissions.

Responsibilities include processing appointments and payments, maintaining medical records, educating clients about services and policies, handling emergencies, and supporting a positive hospital

Qualifications

• Experience in veterinary client service or veterinary medicine preferred.
• Emergency or specialty veterinary hospital experience preferred.

Responsibilities

• Welcome clients in a friendly, helpful, and compassionate manner.
• Process appointments, emergencies, and client requests while delivering exceptional customer service.
• Prepare, review, and maintain medical records and documentation accurately and completely.
• Educate clients about Vista Veterinary Specialists' services, policies, and procedures.
• Process patient admissions and discharges, including scheduling follow-up appointments as needed.
• Accurately process invoices and client payments.
• Update and maintain client and patient records in accordance with hospital policies and legal requirements.
• Assist with administrative tasks, including scanning, faxing, emailing, and document management.
• Support the hospital team by maintaining a positive, collaborative work environment.

Skills

Customer service

Communication

Job description

Part-Time Client Service Representative

Vista Veterinary Specialists

$19 - $24/hr

Part-Time opportunity in Sacramento, California

Vista Veterinary Specialists is seeking a compassionate, organized, and customer-focused Client Service Representative (CSR) to join our team on a part-time basis. This position provides the first impression of our hospital and plays a vital role in creating a welcoming, supportive experience for our clients and their pets.

As a Client Service Representative, you will greet clients with empathy and professionalism while coordinating appointments, assisting with emergencies, processing admissions and discharges, and ensuring every client interaction reflects our commitment to exceptional patient care and outstanding customer service.

Schedule

• Part-timeposition (15-20 hours/week)
• Shifts are scheduled as needed
• Must be available to work nights and weekends

Key Responsibilities

• Welcome clients in a friendly, helpful, and compassionate manner
• Process appointments, emergencies, and client requests while delivering exceptional customer service
• Prepare, review, and maintain medical records and documentation accurately and completely
• Educate clients about Vista Veterinary Specialists' services, policies, and procedures
• Process patient admissions and discharges, including scheduling follow-up appointments as needed
• Accurately process invoices and client payments
• Update and maintain client and patient records in accordance with hospital policies and legal requirements
• Assist with administrative tasks, including scanning, faxing, emailing, and document management
• Support the hospital team by maintaining a positive, collaborative work environment

Qualifications

• Veterinary client service or veterinary medicine experience preferred
• Emergency or specialty veterinary hospital experience preferred