Client Service Representative

VCA Animal Hospitals; Twentynine Palms (CA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental/Vision coverage

401(k) with match

Paid time off & holidays

Pet discounts

Job summary

VCA 29 Palms Animal Hospital in Twentynine Palms, CA is expanding and seeks an experienced Client Service Representative to join our team. You will be the friendly face clients meet and the key liaison for pets and their families, ensuring an outstanding visit.

This full-time CSR role features four 10-hour shifts Tue–Fri, with weekends off, and a competitive benefits package. If you value excellent service and teamwork, join our caring hospital.

Qualifications

• Veterinary or medical reception experience preferred.
• Exceptional customer service and communication skills.
• Strong organizational and multitasking abilities.
• Comfortable working in a fast-paced environment.

Responsibilities

• Welcome clients and their pets with warmth and professionalism.
• Answer incoming phone calls and schedule appointments efficiently.
• Confirm appointments and help maximize the daily schedule.
• Check clients in and out while ensuring accurate medical records.
• Present treatment estimates and process payments.
• Educate clients on preventive care and hospital services.
• Coordinate communication between clients, doctors, and the medical team.
• Assist with follow-up calls and client communication.
• Maintain a clean, organized, and welcoming hospital environment.
• Support teammates to provide an exceptional client and patient experience.

Skills

Customer service

Communication skills

Organizational skills

Multitasking

Job description

VCA 29 Palms Animal Hospital – Twentynine Palms, CA

Join Our Growing Team!

VCA 29 Palms Animal Hospital is excited to be expanding our services and is seeking an experienced, compassionate, and customer-focused Client Service Representative (CSR) to join our dedicated team.

As we grow from three days to four days of operation, we're building a consistent team committed to providing exceptional veterinary care and an outstanding client experience for the Twentynine Palms community.

This is a full-time position working four 10-hour shifts, Tuesday through Friday, giving you three consecutive days off every week to support a healthy work-life balance.

About The Role

As the face of VCA, the Client Service Representative sets the tone for every client visit. You are often the first person our clients meet and the last person they see, making your ability to provide exceptional service essential to creating lasting relationships with our clients and their pets.

You will play a vital role in helping our hospital deliver compassionate, high-quality veterinary care while ensuring every client feels welcomed, informed, and valued.

What You'll Do

• Welcome clients and their pets with warmth and professionalism.
• Answer incoming phone calls and schedule appointments efficiently.
• Confirm appointments and help maximize the daily schedule.
• Check clients in and out while ensuring accurate medical records.
• Present treatment estimates and process payments.
• Educate clients on preventive care, CareClub®, Home Delivery, and hospital services.
• Coordinate communication between clients, doctors, and the medical team.
• Assist with follow-up calls and client communication.
• Maintain a clean, organized, and welcoming hospital environment.
• Support teammates to provide an exceptional client and patient experience.

What We're Looking For

• Veterinary or medical reception experience preferred.
• Exceptional customer service and communication skills.
• Strong organizational and multitasking abilities.
• Comfortable working in a fast-paced environment.
• Positive attitude with a willingness to learn and support the team.
• Passion for helping people and improving the lives of pets.

Schedule

• Full-Time
• Tuesday through Friday
• Four 10-hour shifts
• Every Saturday, Sunday, and Monday off

Why VCA?

At VCA Animal Hospitals, our mission is simple: Your pet's health is our top priority, and excellent service is our goal. Every member of our team plays an important role in creating an exceptional experience for our clients and their pets.

We offer a collaborative culture, opportunities for professional growth, and a comprehensive benefits package for eligible associates, including:

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and paid holidays
• Generous personal pet care discounts
• Career development and continuing education opportunities
• Employee assistance and wellness programs

Compensation

Pay Range: $17.00–$20.00 per hour

Compensation is based on experience, education, skills, certifications, and organizational needs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com