Client Service Representative - Part-Time

VCA Animal Hospitals, Inc; Reno (NV); On-site; USD 25,000 - 29,000; Part time

Benefits offered by this job

Medical

Dental

Vision

Paid vacation

401(k)

Employee pet discounts

Job summary

VCA Lakeside Animal Hospital in Reno, NV is seeking an experienced, friendly part-time Client Service Representative to welcome clients and their pets, answer phones, schedule appointments, and process payments. The CSR will help manage medical records, greet owners, and support the veterinary team with professionalism and empathy.

This role offers competitive hourly pay and a benefits package. The successful candidate is reliable, comfortable lifting up to 40 lbs, and able to work a rotating

Qualifications

• Greeting clients and guiding pets to exam rooms.
• Scheduling appointments and confirming visits.
• Presenting and explaining fees, including processing payments.
• Managing/acquiring medical records, charts, reports and correspondence.
• Must be able to lift 40lbs and assist staff with restraining and lifting animals.

Responsibilities

• Greeting visitors and answering telephones.
• Scheduling and confirming appointments.

Job description

VCA Lakeside Animal Hospital is seeking an experienced and enthusiastic part-time Client Service Representative to join our team!

Location: 4871 Summit Ridge Drive Reno NV 89523 (Easy access off Interstate 80 and N. McCarran)

Compensation: $18-$21 / hr.

Schedule: This position is part-time. The schedule may rotate and include a half-day on Saturdays, based on hospital needs.

At VCA Animal Hospitals, we take our mission to help animals seriously. Check out our hospital’s reviews as we exceed our clients’ expectations with stellar veterinary care.

VCA Lakeside Animal Hospital is looking for a personable and highly professional individual who can greet our owners and companion animals with a welcome and by name.

Why We Need You!

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions that include greeting visitors, answering telephones, texting clients for follow-ups/medication reminders and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments
• Presenting and explaining fees, including processing payments
• Managing/acquiring medical records, charts, reports and correspondence. Must be able to lift 40lbs and help technical staff as needed to restrain and to lift animals for direct care.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is always neat and clean—both inside and outside. Thank you!

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com