Client Service Representative

VCA Animal Hospitals, Inc; Colonial Heights (VA); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Medical & dental

Pet discounts

401(k)

Paid vacation

Job summary

VCA Animal Hospitals, Inc. is hiring a Client Service Representative to be the welcoming face of the practice, handling appointment scheduling, payments, and client education.

The role emphasizes delivering outstanding service to pet owners and coordinating with the veterinary team. The CSR will manage guest flow, answer inquiries, and support product recommendations while maintaining accurate records and a tidy reception area.

Qualifications

• Experience in customer service and handling customer inquiries.
• Strong communication and interpersonal skills for client-facing work.
• Ability to explain services and processing fees clearly to clients.

Responsibilities

• Greet clients and manage check-in/check-out for visits.
• Answer calls, schedule and confirm appointments.
• Educate clients on products and services and process payments.
• Manage medical records and documents with care.
• Maintain a clean and organized reception area.

Skills

Customer service

Phone etiquette

Scheduling

Payments processing

Tools

CRM software

Job description

Client Service Representative

We are seeking an experienced Client Service Representative to join our team.

At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.

We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

Compensation starting at $15.00 per hour, based on experience.

We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more!

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com