Client Service Representative New 2026

VCA Animal Hospitals; Everett (MA); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Paid vacation

Parental leave

Life insurance

Disability insurance

Headspace mental health

Employee discounts

Career growth

Volunteer opportunities

Job summary

VCA Everett Animal Hospital in Everett, MA is seeking an experienced Client Service Representative (CSR) for full-time or part-time roles. Join a six-doctor, AAHA-accredited practice that values professionalism, teamwork, and excellent client communication.

You will greet clients, schedule appointments, answer phones, process payments, and coordinate with our medical team in a fast-paced environment to ensure compassionate care for every patient.

Qualifications

• Experience in fast-paced client service environments.
• Previous veterinary or medical reception preferred.
• Strong communication and empathy with clients.
• Ability to handle multiple priorities at front desk.

Responsibilities

• Greet clients and manage appointments
• Coordinate front desk operations with the medical team
• Answer phones and respond to client inquiries
• Process payments and maintain records

Skills

Customer service

Communication

Multitasking

Front desk

Education

High school diploma or equivalent

Tools

POS system

Veterinary software

Job description

Join the VCA Everett Team! – Client Service Representative

VCA Everett Animal Hospital is seeking an experienced, full-time Client Service Representative (CSR) to join our team!

We are a six-doctor, full-service, AAHA-accredited animal hospital located just minutes from downtown Boston. Proudly serving our community for over 20 years, we are looking for a dependable, professional, and customer-focused individual with prior experience in a fast-paced client service environment. Previous veterinary or medical reception experience is strongly preferred.

Our CSRs are at the heart of the hospital and are often the first and last impression for our clients. This role requires someone who is confident handling a busy front desk, managing multiple priorities, communicating professionally with clients, and working closely with our medical team.

We value professionalism, teamwork, reliability, and kindness, and we strive to maintain a positive and supportive work environment. If you have strong customer service experience, excellent communication skills, and are comfortable working in a fast-paced setting, we would love to hear from you.

Why Join the VCA Everett Family?

At VCA, we are committed to supporting our Client Service Representatives through career growth, training, and a healthy work-life balance. We strive to create an inclusive, respectful workplace where people want to come, stay, and do their best work.

Some of the benefits we offer include:

• Access to the people and resources of a large veterinary community
• Career growth and leadership opportunities
• Ongoing training and development programs
• Medical, dental, and vision insurance
• Generous hospital and product discounts
• Employer-paid life, long- and short-term disability insurance
• Paid vacation and sick time
• Paid parental leave
• 401(k) with company match
• Free mental health and wellness resources (Headspace)
• Referral bonuses
• Competitive wages
• Opportunities to give back through shelter partnerships and VCA Charities
• Full-time and part-time positions available

Why We Want You

As a Client Service Representative, you will play a vital role in creating a welcoming, organized, and low-stress experience for our clients and patients. Your mission is to build trust with pet parents by providing excellent communication, empathy, and service—so our medical team can deliver exceptional patient care.

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com