Client Service Representative New 2026

Vicar Operating, Inc. dba VCA; Everett (WA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Paid vacation & sick days

Paid parental leave

Disability insurance

Life insurance

Employee discounts

Headspace mental health resources

Job summary

VCA Everett Animal Hospital is seeking a dedicated Client Service Representative to join our six-doctor, AAHA-accredited practice. This full-time CSR will manage a fast-paced front desk, greet clients, answer phones, schedule appointments, and support the medical team with professionalism and empathy.

Strong customer service experience and excellent communication skills are essential. Prior veterinary or medical reception experience is strongly preferred, with a focus on teamwork, reliability,

Qualifications

• Experience in fast-paced client service environment.
• Veterinary or medical reception experience preferred.

Responsibilities

• Create a welcoming, organized, low-stress experience for clients and patients.
• Build trust with pet parents through excellent communication and service so the medical team can deliver great care.

Skills

Client service experience

Front desk experience

Professional communication

Empathy

Job description

Join the VCA Everett Team! – Client Service Representative

VCA Everett Animal Hospital is seeking an experienced, full-time Client Service Representative (CSR) to join our team! We are a six-doctor, full-service, AAHA-accredited animal hospital located just minutes from downtown Boston. Proudly serving our community for over 20 years, we are looking for a dependable, professional, and customer-focused individual with prior experience in a fast-paced client service environment. Previous veterinary or medical reception experience is strongly preferred. Our CSRs are at the heart of the hospital and are often the first and last impression for our clients. This role requires someone who is confident handling a busy front desk, managing multiple priorities, communicating professionally with clients, and working closely with our medical team. We value professionalism, teamwork, reliability, and kindness, and we strive to maintain a positive and supportive work environment. If you have strong customer service experience, excellent communication skills, and are comfortable working in a fast-paced setting, we would love to hear from you.

Why Join the VCA Everett Family?

At VCA, we are committed to supporting our Client Service Representatives through career growth, training, and a healthy work-life balance. We strive to create an inclusive, respectful workplace where people want to come, stay, and do their best work.

Some of the benefits we offer include:

• Access to the people and resources of a large veterinary community
• Career growth and leadership opportunities
• Ongoing training and development programs
• Medical, dental, and vision insurance
• Generous hospital and product discounts
• Employer-paid life, long- and short-term disability insurance
• Paid vacation and sick time
• Paid parental leave
• 401(k) with company match
• Free mental health and wellness resources (Headspace)
• Referral bonuses
• Competitive wages
• Opportunities to give back through shelter partnerships and VCA Charities
• Full-time and part-time positions available

Why We Want You

As a Client Service Representative, you will play a vital role in creating a welcoming, organized, and low-stress experience for our clients and patients. Your mission is to build trust with pet parents by providing excellent communication, empathy, and service—so our medical team can deliver exceptional patient care.

Benefits:

We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.

A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From primary care to emergency, urgent and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians – including 500 who are board-certified specialists – nearly 4,000 credentialed technicians and over 10,000 veterinary assistants – all dedicated to giving pets the very best in medical care. The future of veterinary medicine is in our hands. Join us.