Client Service Representative I

QUEST DIAGNOSTICS INC; Lenexa (KS); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Bilingual Client Service Representative to provide exceptional support to customers. This fully remote position offers the chance to engage with clients and address their inquiries effectively. You will utilize your communication skills and basic computer proficiency to ensure high-quality service while working from the comfort of your home. With a supportive training program and a variety of benefits, this role is perfect for those looking to make a difference in customer care. Join a company that values your contributions and fosters a healthy work-life balance!

Benefits

Day 1 Medical, dental & vision for FT employees

Best-in-class well-being programs

Annual health assessment program

Mental health program

Vacation and Health/Flex Time

401(k) with company match

Employee stock purchase plan

Life and disability insurance

Education assistance

Career advancement opportunities

Qualifications

• 1 year experience in a similar role is required.
• Basic understanding of medical and laboratory terminology is preferred.

Responsibilities

• Respond to customer inquiries and resolve issues promptly and courteously.
• Complete documentation associated with customer requests accurately.

Skills

Excellent interpersonal and communication skills

Proficiency in basic computer skills

Ability to multi-task

Strong organizational skills

Problem-solving abilities

Good listening skills

Ability to maintain professionalism

Confidentiality with client information

Teamwork and individual work capabilities

Education

High School Diploma or Equivalent

Tools

Microsoft products (Outlook, Teams, Word, Excel)

Salesforce

Five9

Job description

Client Service Representative I - Bilingual (Spanish) Lenexa, KS

Answers and resolves telephone inquiries/requests initiated by customers or prospective customers in a prompt, accurate and courteous manner.

This is a temporary position, fully remote.

Training is approximately 3-4 weeks, Monday - Friday 8:00am - 4:30pm CST. (TENTATIVE)

Schedule is 10:30am - 7:00pm CST am with a rotating Saturday schedule.

Work from home requirements: Home internet hard wired to modem with minimum 100mbps download and 20mbps upload speed.

Start date: June 9th

Pay Range: $16 / hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 'MyDay' off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Responsibilities:

• Use professional spoken and written etiquette and all available resources to respond to incoming customer inquiries, requests and complaints competently and courteously.
• Perform research and troubleshoot inquiries and follow up with customers on issues that cannot be resolved immediately.
• Complete all required documentation associated with the handling of received requests while maintaining complete and accurate records.
• As needed, report priority and critical matters to clients and relevant internal parties following established procedures for reporting and documentation.
• Follow all policies regarding follow-up and shift change notification.
• Follow up with relevant parties as needed, based on the issue being addressed.
• Follow through in a timely manner to resolve all issues and concerns.
• Provide complete and accurate information, education and guidance to clients about business processes.
• Escalate issues as appropriate to keep immediate supervisor informed of client concerns, problems or deviations from established procedures.
• Provide suggestions for process improvements to maximize quality and efficiencies in the department.
• Comply with company policies and governmental regulations.
• Perform other duties as assigned to meet the business needs or customer requirements.
• This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position.

QUALIFICATIONS

Required Work Experience:

• One year experience in a similar role.

Preferred Work Experience:

• 2 years of relevant professional experience.

Physical and Mental Requirements:

• Sitting for long periods of time.
• Repeating motions that may include the wrists, hands and/or fingers. (Typing)

Knowledge:

• Proper telephone etiquette to handle customer inquiries.
• Basic knowledge of operating office equipment.
• Basic understanding of fundamental medical and laboratory terminology.
• Understand the importance of Quality Service and how it is measured.
• Microsoft products (Outlook, Teams, Word, Excel etc.).
• Salesforce.
• Five9.

Skills:

• Excellent interpersonal and communication skills (oral and written) necessary to effectively interact with customers and co-workers.
• Proficiency in basic computer skills (Word, Excel, Outlook).
• Ability to multi-task and work in a fast-paced environment.
• Strong organizational skills.
• Ability to analyze and solve problems.
• Good listening skills.
• Ability to maintain professional and tactful manner in stressful situations.
• Ability to deal with client information in a confidential manner.
• Ability to work in both an individual and team environment.

EDUCATION

High School Diploma or Equivalent (Required)

Quest Diagnostics honors our service members and encourages veterans to apply.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.