Client Service Representative for Nights and Weekends

Pet Services of Washington, P.S.; Warrensville Heights (OH); On-site; USD 17,000 - 21,000; Full time

Job summary

VCA Great Lakes Veterinary Specialists in Warrensville Heights, Ohio is hiring for nights and weekend shifts as an entry-level receptionist/customer service representative. Join a busy small animal specialty, emergency, and general practice hospital dedicated to compassionate client care.

In this role you will act as a liaison between clients and medical staff, handle phones, filing and data entry, and help guide clients and their pets through exams and treatment.

Qualifications

• At least one year of proven past experience helping customers.
• High School Diploma/GED or equivalent.
• Excellent listening and communication skills.
• Compassion for pets and people, and awareness of others' reactions.
• Proven decision-making skills to choose the most appropriate course of action.

Responsibilities

• Act as liaison between clients and medical staff.
• Answer telephones and manage calls.
• Filing, data entry and money handling.
• Provide excellent, compassionate service to clients and patients.
• Assist with hospital operations and maintain records.

Skills

Customer service

Listening skills

Communication

Compassion for pets

Decision making

Education

High School Diploma/GED

Job description

Client Service Representative

Are you looking to utilize your people skills? Are you a good multitasker? Do you excel at customer service? We have just the right career for you! VCA Great Lakes Veterinary Specialists is hiring for nights and weekend shifts, and will consider full or part time applicants.

At VCA Great Lakes Veterinary Specialists, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner's expectations.

We are looking for a personable yet highly professional 'service extraordinaire' to join us in delivering our mission to our clients and their pets. Come and join our busy, small animal specialty, emergency, and general practice hospital, in Warrensville Heights, Ohio. We are looking for a believer of high quality patient care, a devoted team player who thrives in a collaborative environment, and is invested in the success of the entire team. We are looking for someone who takes enormous pride in their ability to listen and speak to clients like a trusted friend: a service-minded professional who is energized by the gratitude of others and in the satisfaction of a job done right.

This is an entry-level receptionist/customer service representative position. Responsibilities include acting as a liaison between clients and medical staff, answering telephones, filing, money handling, data entry and providing excellent service and compassionate understanding for our clients and our patients. Experience in the veterinary field is a plus but not required.

Why We Need You:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets through the exam and treatment process.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside.

QUALIFICATIONS:

• At least one year of proven past experience helping customers
• High School Diploma/GED or equivalent
• Excellent listening and communication skills
• Compassion for pets and people-as well as awareness and understanding of others' reactions
• Proven decision-making skills to choose the most appropriate course of action