- Client Service Representative (CSR) - Work-Life Balance

Interim HealthCare Inc.; Joliet (IL); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Make a positive impact

Family-oriented culture

Online training and CEUs

Vacation Pay

Job summary

Interim HealthCare Inc. in Joliet, IL seeks a Client Service Representative to join a growing home care team. The CSR will support the Client Service Supervisor, help schedule staff, handle referrals, and keep accurate employee records to ensure quality service.

The role emphasizes strong communication, attention to detail, and comfort with computer-based tasks. Interim HealthCare offers training and opportunities for growth within a family-oriented culture across 300+ offices.

Qualifications

• Minimum 1 year experience in healthcare or related industry.
• Understanding of state and federal home care standards and regulations.
• Excellent oral and written communication skills with clinical and non-clinical staff.
• Strong organizational skills, attention to detail and computer software proficiency.

Responsibilities

• Assist our Client Service Supervisor in ensuring compliance with quality and operational standards.
• Schedule staff and improve the process of client/patient scheduling for home care services.
• Document job orders, receive referrals and assist with staffing orders.
• Manage employee files, verify credentials and certifications, conduct background checks and advertise for staff positions; assist with office functions such as marketing, payroll and collections.

Skills

Communication

Healthcare experience

Administrative skills

Computer proficiency

Tools

Microsoft Office

EHR familiarity

Job description

Client Service Representative (CSR)

in Joliet, IL

Step into a client service role that’s fit for advancement. As a CSR for Interim HealthCare®, you’ll join an established company in a booming industry that is invested in the growth and development of their employees.

Interim HealthCare is a pioneer in the home care industry with a passion for helping seniors and those with health challenges live their best in the comfort of home. We are seeking a CSR who shares our commitment to quality care and desires to grow with us. We offer ongoing training and education to strengthen your skills and prepare you for the next step in your career. If that aligns with your professional goals, you are made for this!

Our Client Service Representatives enjoy some excellent benefits:

• Make a positive impact in the lives of others through the work you do
• Family-oriented culture that promotes work-life balance
• Online training, growth and ability to earn CEUs
• Vacation Pay

As a Client Service Representative, here’s a big-picture view of what you’ll do:

• Assist our Client Service Supervisor in ensuring compliance with quality and operational standards
• Schedule staff and improve the process of client/patient scheduling for home care services
• Document job orders, receive referrals and assist with staffing orders
• Manage employee files, verify credentials and certifications, conduct background checks and advertise for staff positions assist with office functions such as marketing, payroll and collections

A few must-haves for Client Service Representatives:

• Minimum 1 year experience in healthcare or related industry
• Understanding of state and federal home care standards and regulations
• Excellent oral and written communication skills with clinical and non-clinical staff
• Strong organizational skills, attention to detail and computer software proficiency

Why Work for Interim HealthCare?

Founded in 1966, Interim HealthCare is the nation’s first home care company and a leading employer of Client Service Representatives (CSRs). Operating through 300+ offices, our commitment to you is expressed through a family-oriented culture that values and appreciates home care professionals, and a passion to put patients first. Join a nationwide network of CSRs who are making a positive impact in the lives of others through the meaningful work they do.

Interim HealthCare is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.