Client Service Representative

Interim HealthCare of Northern Illinois; Rockford Township (IL); On-site; USD 48,000 - 55,000; Full time

Benefits offered by this job

Tuition discounts through Rasmussen

PTO

Holiday Pay

Medical/Dental/Vision & 401(k)

Online training, CEUs

Job summary

Interim HealthCare of Northern Illinois is seeking a Client Service Representative to join our team and help coordinate staff scheduling for home care services. The role supports compliance with quality and operational standards and enhances the efficiency of patient scheduling.

We offer a Monday–Friday 8am–5pm schedule, a salary range of $48,000–$55,000 per year, and benefits including tuition discounts, PTO, and health plans.

Qualifications

• Excellent oral and written communication skills with clinical and non-clinical staff.
• Strong organizational skills, attention to detail and computer software proficiency.
• Understanding of state and federal home care standards and regulations.

Responsibilities

• Assist in ensuring compliance with quality and operational standards.
• Schedule staff and improve the process of client/patient scheduling for home care services.
• Document job orders, receive referrals and assist with staffing orders.
• Verify client insurance and assist with office functions.

Skills

Oral and written communication

Organizational skills

Computer proficiency

Education

Associate’s degree or equivalent

Job description

Client Service Representative (CSR)Discover a client service role that makes every day rewarding. As a CSR for Interim HealthCare, you’ll be part of a team that is improving lives through the home-based care they provide.Interim HealthCare is the nation’s first home care company and a leading employer of CSRs seeking a career with purpose. We are looking for a service-oriented professional to assist with staff scheduling and the daily operations of our office. If you’re ready for a career that allows you to make a real difference in the lives of others and reap the rewards that come with it, you are made for this!Our Client Service Representatives enjoy some excellent benefits:$48,000 - $55,000/yearMonday - Friday (8am-5pm)Family-oriented culture that promotes work-life balanceOnline training, growth and ability to earn CEUsTuition discounts through Rasmussen UniversityPTO, Holiday Pay, Medical/Dental/Vision & 401(k) BenefitsAs a Client Service Representative, here’s a big-picture view of what you’ll do:Assist in ensuring compliance with quality and operational standardsSchedule staff and improve the process of client/patient scheduling for home care servicesDocument job orders, receive referrals and assist with staffing ordersVerify client insurance and assist with office functionsA few must-haves for Client Service Representatives:Associate’s degree or equivalent years of training and work experienceMinimum of 1 year of experience in healthcare or a related industryUnderstanding of state and federal home care standards and regulationsExcellent oral and written communication skills with clinical and non-clinical staffStrong organizational skills, attention to detail and computer software proficiencyWhy Work for Interim HealthCare?Founded in 1966, Interim HealthCare is the nation’s first home care company and a leading employer of Client Service Representatives (CSRs). Operating through 300+ offices, our commitment to you is expressed through a family-oriented culture that values and appreciates home care professionals, and a passion to put patients first. Join a nationwide network of CSRs who are making a positive impact in the lives of others through the meaningful work they do.Interim HealthCare provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, gender, religion, sexual orientation, national origin, age, disability or veteran status.