Client Service Representative

United Veterinary Care; West River (MD); On-site; USD 19,320 - 27,517; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Disability and life insurance options

PTO (full time)

Paid holidays

Continuing education support

Employee pet discounts

Genuinely supportive, team-first культ

Job summary

Muddy Creek Animal Hospital in West River, MD is seeking a Client Service Representative to greet clients, manage phones, and keep the front desk running smoothly. You’ll juggle appointments and emotions with empathy, ensuring every visit starts on a calm note.

You’ll be a key team member who stays organized, communicates clearly, and helps deliver compassionate, high-quality veterinary care day after day.

Qualifications

• 1–2 years of front desk experience (veterinary or medical preferred).
• Clear, kind, confident communication.
• Ability to thrive in a fast-paced environment while staying composed.
• Organized, reliable, and detail-oriented.
• Demonstrates teamwork and dependable attitude every day.

Responsibilities

• Handle phones, scheduling, and front desk flow with professionalism.
• Welcome clients and patients with warmth, even on busy days.
• Maintain organization, accuracy, and forward momentum.
• Support the team and pitch in wherever needed.
• Stay calm, kind, and solutions-focused when chaos arises.

Skills

Front desk experience

Clear communication

Team player

Organized

Calm under pressure

Job description

Client Service Representative

Muddy Creek Animal Hospital — West River, MD

Description

Position at Muddy Creek Animal Hospital

Client Service Representative

Muddy Creek Animal Hospital — West River, MD

Pay: beginning at $17/hr

Let’s be real—CSR work in veterinary medicine is not for the faint of heart.

It takes someone who can juggle phones, appointments, emotions, and the occasional chaos…all while making clients feel seen, heard, and genuinely cared for.

If that sounds like your kind of challenge, keep reading.

Who We Are

Muddy Creek Animal Hospital has been a trusted part of the West River community since 1988, caring for pets (and their people) across Shady Side, Deale, Churchton, and beyond. We’re proud to be one of the few AAHA-accredited hospitals in the area, offering a full spectrum of care—from preventive medicine to surgery to integrative therapies like acupuncture and laser treatment.

Our medicine is high-quality, but what really sets us apart is how we treat people. Clients trust us. Our team supports each other. And yes—our reviews back that up.

What You’ll Be Doing

You’re the first impression. The tone-setter. The one who can turn a stressful vet visit into something a little more manageable.

On any given day, you’ll:

• Handle phones, scheduling, and front desk flow like a pro
• Welcome clients and patients with warmth (even on the busy days)
• Keep things organized, accurate, and moving forward
• Support your team and jump in wherever needed
• Stay calm, kind, and solutions-focused—even when things get hectic

What We’re Looking For

You don’t need to know everything—but you do need the right mindset.

We’re looking for someone who:

• Has 1–2 years of front desk experience (veterinary or medical preferred)
• Communicates clearly, kindly, and confidently
• Thrives in a fast-paced environment without losing their cool
• Is organized, reliable, and detail-oriented
• Shows up as a true team player—every day

Why Muddy Creek?

Because this isn’t just a front desk job—it’s a place where you can actually enjoy the people you work with and feel good about what you do.

You’ll be part of a team that:

• Practices high-quality, thoughtful medicine
• Supports each other (for real—not just in job ads)
• Values compassion just as much as efficiency
• Takes pride in creating a positive client experience

Benefits & Perks

We take care of our team the way we take care of our patients.

• Medical, dental, and vision insurance
• Disability and life insurance options
• PTO (full time)
• Paid holidays
• Continuing education support
• Employee pet discounts
• A genuinely supportive, team-first culture

Ready to Join Us?

If you’re someone who can balance empathy with efficiency—and you want to be part of a team that truly values both, we’d love to meet you.

United Veterinary Care provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.