Customer Service Representative

VCA Animal Hospitals, Inc; South Weymouth (MA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee pet discount

Health insurance

Paid time off

VetGirl Subscription Discount

Fear Free Certification Sponsorship

Job summary

VCA Animal Hospitals, Inc is seeking a Client Service Representative to be the welcoming face of the practice, handling front-desk duties, scheduling, payments, and client education. The role involves assisting clients with products and services, including prescriptions, and maintaining records in a fast-paced veterinary setting.

The CSR will perform occasional night, weekend, and holiday shifts as needed and contribute to a positive team culture while delivering top-notch pet care and customer

Qualifications

• Front desk customer service experience.
• Ability to greet visitors and handle scheduling.
• Ability to explain services and fees to clients.

Responsibilities

• Greet clients and pets and guide them to exam rooms.
• Schedule and confirm appointments.
• Place outbound follow-up calls to clients.
• Explain fees and process payments.
• Assist clients with products and services including prescriptions.
• Educate clients on basic animal care.
• Maintain medical records and hospital paperwork.
• Keep the clinic clean and organized.

Skills

Customer service

Phone etiquette

Communication

Job description

Client Service Representative

We are seeking an experienced Client Service Representative to join our team.

At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.

We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

You will also be paid for holidays that fall on a scheduled workday, even if you are home celebrating. Pay commensurate with experience in the range of $18-$21 per hour.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee pet discount
• Access to the exceptional care of our veterinarians and specialists
• Health insurance
• Paid time off
• Penn Foster Program Discounts
• VetGirl Subscription Discount
• Fear Free Certification Sponsorship
• Schedule:
• 6, 8 or 10 hour shifts available
• Some holidays required
• Some weekend hours required
• Night shifts available
• What Makes Us Different We’re more than just a veterinary hospital — we’re a community that truly cares. We’re passionate about supporting the well‑being of both pets and the people who love them.

We’re also committed to environmental sustainability. Our dedicated Green Team leads initiatives to reduce our environmental footprint and promote eco‑conscious practices throughout the hospital.

And because we believe a positive, connected workplace helps us provide the best care, we have a Fun Committee that organizes team‑building events, celebrations, and activities to keep our culture vibrant and supportive.

We’re always looking for new ideas and fresh perspectives to help us grow — whether it’s improving life for our team, our clients, or the planet. Everyone's voice matters here.

Come meet us and experience the joy of not only working with the pets in our care, but also gaining experience at a state of the art veterinary practice!

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com