Client Service Representative

VetnCare; Walnut Creek (CA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Impact bonus

Pet care discounts

Medical insurance

401(k) match

FSA/HSA

Life insurance

Disability coverage

Employee assistance program

VetFolio access

Calm app

Talkspace therapy

Paid time off

Annual events

Growth opportunities

Job summary

Geary Veterinary Hospital in Walnut Creek is seeking a friendly Client Service Representative to join our collaborative, patient-focused team. You’ll welcome clients and their pets, manage check-in/check-out, answer calls, schedule appointments, and ensure visits run smoothly.

At Geary, you’ll work with veterinarians and RVTs, participate in ongoing training, and enjoy generous benefits, flexible hours, and growth opportunities as part of VetnCare's community of hospitals across Northern

Qualifications

• Strong customer service skills and a warm, confident approach to client communication.
• Ability to respond calmly and constructively to challenging client situations.
• Strong organization, attention to detail, and confidence managing appointments, messages, and records.
• A dependable, collaborative approach and enthusiasm for learning.
• Availability to work Monday through Friday.

Responsibilities

• Welcome clients and their pets, manage check-in and check-out, and help visits run smoothly.
• Answer calls, respond to enquiries, schedule appointments, and relay messages accurately.
• Gather client and patient information and maintain accurate records.
• Process payments and support clear communication about invoices and next steps.
• Respond calmly and empathetically to client concerns, involving the appropriate team member when needed.
• Recognize potentially urgent concerns and promptly alert the clinical team.
• Share updates and explain veterinarian-approved care and discharge instructions.

Skills

Customer service

Communication

Organization

Empathy

Availability Mon-Fri

Job description

Geary Veterinary Hospital | Fremont, CA
Full-time | $21 -$24.50 per hour

At Geary Veterinary Hospital, we believe pets and people deserve better care.

We’re looking for a Client Service Representative to join our collaborative team in Walnut Creek. You’ll use your practical skills to support compassionate patient care, work alongside experienced veterinarians and RVTs, and continue developing in a busy, full-service general practice.

Founded in 1979, Geary has a longstanding connection with the local community. Our team provides personalized care across wellness appointments, diagnostics, dentistry, surgery and medical cases, building trusted relationships with pets and their families.

And that support goes further. As part of VetnCare, you’ll be connected to experienced clinicians, shared expertise and a dedicated Community Support Team, giving you more resources to support your patients and build a rewarding, sustainable career.

What You Can Expect at Geary

• A consistent five-day schedule, with eight-hour shifts scheduled Monday through Friday, 8 a.m.–5 p.m.
• Meaningful client relationships, helping families feel welcomed, informed, and supported throughout their visit.
• An experienced team around you , working alongside veterinarians and RVTs who share their knowledge and value collaboration.
• Opportunities to keep growing, developing your client service and practical patient care skills through training and continuing education.
• A team grounded in shared values, working together, staying curious, speaking up, and looking for better ways to care for pets, support clients, and help one another.

Your Role

Working closely with our veterinarians and hospital team, you will:

• Welcome clients and their pets, manage check-in and check-out, and help visits run smoothly.
• Answer calls, respond to enquiries, schedule appointments, and relay messages accurately.
• Gather client and patient information and maintain accurate records.
• Process payments and support clear communication about invoices and next steps.
• Respond calmly and empathetically to client concerns, involving the appropriate team member when needed.
• Recognize potentially urgent concerns and promptly alert the clinical team.
• Share updates and explain veterinarian-approved care and discharge instructions.

What Better Care means for you:

• Shared impact bonus resulting from hospital profitability
• Generous discounts on care for all teammate pets *exclusions apply + free clinical exams
• Comprehensive medical (virtual care included), dental, and vision insurance to support your health while you care for theirs
• 401(k) with 100% company match up to 4%
• Health and Dependent Care FSA/HSA accounts to maximize your tax savings and healthcare flexibility
• Employer-paid life and AD&D insurance to protect what matters most
• Short-term and long-term disability coverage to protect your income if life throws you a curveball.
• Comprehensive Employee Assistance Program providing free mental health counseling, legal and financial consultations, and family support services available 24/7 for you and your loved ones.
• Free access to VetFolio
• Company provided access to Calm app and Talkspace therapy services
• Paid time off, sick leave, and paid holidays to support your work-life balance
• Consistent growth opportunities to advance your career
• Annual engagement surveys so your voice shapes our workplace culture and policies
• Annual event to celebrate and recognize our wonderful teams

The Right Fit:

• Strong customer service skills and a warm, confident approach to client communication.
• The ability to respond calmly and constructively to challenging client situations.
• Strong organization, attention to detail, and confidence managing appointments, messages, and records.
• A dependable, collaborative approach and enthusiasm for learning.
• Availability to work Monday through Friday.

About VetnCare

VetnCare is a community of veterinary hospitals across Northern California, united by a shared belief that pets and people deserve better care.

Each of our hospitals is uniquely rooted in its local community, and we believe in preserving and strengthening what makes each one special. Together, they are connected by shared clinical expertise, resources, and a commitment to high standards of care.

This connected approach expands access to expertise and advanced care for pets and their families, while giving veterinary professionals the support, collaboration, and opportunities they need to do their best work.

Together, we’re bringing better care to pets and people.

**Some benefits are available exclusively to full-time team members**