Client Service Representative

Corporation Service Company; Tallahassee (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Corporation Service Company in Tallahassee, FL is looking for a Client Service Representative to join our Annual Reports and Business License team. This on-site role supports a major retail client, delivering responsive service and accurate administrative support.

You will build relationships, handle inquiries by phone or email, organize workflows, navigate databases, and look for process improvements while maintaining high quality customer service.

Qualifications

• Experience in a customer service or administrative role.
• Energetic self-starter thriving in a fast-paced team environment.
• Attention to detail and accuracy.
• Strong prioritization and time-management skills.
• Flexibility and agility with the ability to multitask.
• Problem-solving skills.
• Strong computer skills and proficiency in MS Office, Word, and Excel.
• Effective verbal and written communication skills.
• Salesforce experience a plus.

Responsibilities

• Build relationships with clients to understand their needs and concerns.
• Fulfill requests and answer questions for internal and external customers.
• Respond promptly to inquiries via phone or electronic channels.
• Provide excellent customer service to internal and external clients.
• Organize workflow to meet customers' time frames and demands.
• Navigate between multiple databases accurately and quickly.
• Recommend process improvements where applicable.
• Maintain and grow existing customer business by offering appropriate services proactively.

Skills

Customer service

Administrative support

Multi-tasking

Attention to detail

Time management

Problem solving

MS Office

Excel

Word

Verbal communication

Written communication

Salesforce experience

Tools

Salesforce

MS Word

MS Excel

Job description

Client Service Representative

Tallahassee, FL

On-Site

Monday - Friday, 9:00 am - 6:00 pm

The Business Licensing team is seeking a Client Service Representative to join our Annual Reports and Business License team. This role offers an opportunity to provide exceptional support to one of our larger retail clients, ensuring a seamless and positive experience.

Some of the things you'll be doing:

• Build relationships with our clients to better understand their unique needs and concerns
• Fulfill requests and answer questions for internal and external customers
• Respond promptly to customer inquiries via phone or electronically
• Provide excellent customer service to both internal and external clients
• Organize the workflow to meet customers' time frames and demands
• Navigate between multiple databases quickly and accurately
• Recommend process improvements where applicable
• Maintain and grow existing customer business by providing outstanding service and by recognizing and proactively offering appropriate services

What technical skills, experience, and qualifications do you need?

• Experience working in a customer service or administrative capacity
• Energetic self-starter who thrives in a fast-paced, team-oriented environment
• Attention to detail and accuracy
• Strong prioritization and time-management skills
• Flexibility and agility, with the ability to multitask
• Problem-solving skills
• Strong computer skills and proficiency in MS Office, Word, and Excel
• Effective verbal and written communication skills
• Salesforce experience a plus