Client Service Representative

Pet Services of Washington, P.S.; Sicklerville (NJ); On-site; USD 22,000 - 30,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation/sick days

401(k)

Employee pet discounts

Job summary

VCA Winslow Animal Hospital in Sicklerville, NJ is seeking an Experienced Client Service Representative to join our team on a part-time basis. The role centers on welcoming clients and their pets, coordinating appointments, and guiding visits through the exam process.

You will handle calls, schedule follow-ups, explain fees, process payments, and suggest appropriate products or services. Evening and weekend availability is required, with opportunities to mentor others and grow within a

Qualifications

• Experience greeting clients and handling phones.
• Ability to schedule appointments and follow-ups.
• Comfort with processing payments and explaining fees.
• Knowledge of general pet care is a plus.

Responsibilities

• Greet visitors and guide clients and pets to exam rooms.
• Schedule and confirm appointments.
• Place outbound follow-up calls to clients.
• Present prices and process payments.
• Recommend products and services to clients.
• Answer questions about products and services and educate clients.

Skills

Customer service

Communication

Scheduling

Cash handling

Pet care knowledge

Education

High school diploma or equivalent

Tools

CRM software

Job description

Seeking Client Service Representative

Location: 640 Sicklerville Rd, Sicklerville, NJ 08081

Are you looking to join a team that values your ability to make personal connections? VCA Winslow Animal Hospital is seeking an Experienced Client Service Representative to join our team part time! Our 5 doctor, AAHA-Accredited, full service hospital has been serving the community for almost 30 years. Our team has a shared devotion to provide progressive medicine with compassion as a driving force and we are eager to welcome a like-minded individual! We are mindful of our environmental impact on the world and committed to integrating green initiatives to support this passion.

Among the reasons to consider joining VCA Winslow

• Awesome clients and pets!
• Leadership opportunities
• Opportunity to teach and mentor
• Access to the people and financial resources of a large veterinary community
• WOOF University, offering abundant of training in a variety of topics
• Generous employee pet care discounts
• Opportunities to give back through strong Shelter partnerships and VCA Charities

Why We Need You

As the face of VCA Winslow, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The Client Service Representative is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside.
• Evening and weekend availability is a must.
• Evenings and Saturdays (rotation) required

The salary range for this position is $16- $18 / hour

The pay range for this role is $16.00 - $21.55 Hourly

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer. For a complete EEO statement please see our career page at vcacareers.com. https://www.mars.com/privacy