Client Service Representative

United Vision Pet Partners; Saint Albans (PA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health insurance stipend

401K

Paid time off

Continuing education time off

Uniform allowance

Pet care discount

No overnight shifts

Job summary

United Vision Pet Partners is seeking a Client Service Representative to join our veterinary team. You will greet clients, communicate compassionately with pet owners, and support daily hospital operations alongside doctors and staff.

We value empathy, reliability, and a team-first mindset, with training provided for those new to veterinary medicine. Benefits include health stipend, 401K, generous PTO, education time off, uniform allowance, pet care discount, and predictable scheduling.

Qualifications

• Strong communication and interpersonal skills.
• Ability to stay calm, solution-focused, and empathetic in high-pressure situations.
• Reliability, accountability, and a team-first mindset.
• Motivation to learn, grow, and continuously improve.
• Previous veterinary medicine or customer service experience is preferred, but not required—you will be trained.

Responsibilities

• Greet clients and patients with warmth, professionalism, and efficiency.
• Communicate clearly and compassionately with pet owners, in person and by phone.
• Actively listen to client concerns and guide them toward solutions.
• De-escalate sensitive or emotional situations with confidence and care.
• Collaborate with doctors and the medical team to ensure a seamless client experience.
• Support daily hospital operations, including scheduling and check-in/check-out tasks.

Skills

Communication skills

Interpersonal skills

Empathy

De-escalation

Teamwork

Reliability

Growth mindset

Job description

Description

At United Vision Pet Partners, we believe in fostering a culture of continuous learning, teaching, and growth. The hospital owners are all veterinarians who will be working alongside you. We’re a privately owned, collaborative community dedicated to advancing our knowledge and skillsets. This allows us to provide exceptional care to our patients as well as compassionate support for their loving families.

Our ideal Client Service Representative candidate will enjoy listening empathetically to pet owners and providing exceptional customer service. Applicants must have excellent communication skills including the ability to deescalate tense conversations.

The right candidate will be motivated, reliable, and seek collaboration to get tasks done.

Our goal is to provide the finest veterinary care to the pets we treat and to extend kindness and consideration to their owners. Each and every person, from doctors to kennel technicians will perform their duties in a conscientious, compassionate and professional manner. Working at United Vision Pet Partners will provide the opportunity to further your skills in all aspects of veterinary medicine. Our friendly environment encourages teamwork and continuing education.

Training will be provided for all aspects of this position, but previous veterinary medicine and client service representative experience is preferred.

Requirements

What You’ll Do

• Greet clients and patients with warmth, professionalism, and efficiency
• Communicate clearly and compassionately with pet owners, both in person and over the phone
• Actively listen to client concerns and help guide them toward solutions
• De-escalate sensitive or emotional situations with confidence and care
• Collaborate closely with doctors and the medical team to ensure a seamless client experience
• Support daily hospital operations, including scheduling, check-in/check-out, and administrative tasks

What We’re Looking For

• Strong communication and interpersonal skills
• A natural ability to stay calm, solution-focused, and empathetic in high-pressure situations
• Reliability, accountability, and a team-first mindset
• Motivation to learn, grow, and continuously improve
• Previous experience in veterinary medicine or customer service is preferred, but not required—we will train the right candidate

Why UVPP?

• Work alongside experienced veterinarians who are actively involved in your learning
• Be part of a collaborative, supportive, and growth-focused team
• Gain exposure to all aspects of veterinary medicine
• Access ongoing training and development opportunities
• Make a meaningful impact on the lives of pets and the people who love them

Benefits:

• Stipend towards health, dental, and vision insurance
• 401K
• Generous PTO that exceeds the national average and increases with years of service
• Continuing education time off as well as financial allowance towards professional development
• Uniform allowance
• Generous pet care discount
• Predictable scheduling with no overnight shifts and a commitment to supporting work-life balance

Our Commitment

At UVPP, every team member from doctors to support staff plays a vital role in delivering compassionate, high-quality care. We are committed to creating an environment where kindness, professionalism, and continuous learning are the standard.