Client Service Representative

3M HEALTHCARE; Ramona (CA); On-site; USD 24,796 - 31,684; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

401(k) retirement plan

Pet care discounts

Paid vacation, holidays and sick days

Health and well-being programs

Job summary

VCA Adobe Animal Hospital in Ramona, CA is seeking an experienced Client Service Representative to deliver exceptional service to clients and their pets. This on-site role includes greeting clients, managing appointments, processing payments, and guiding customers through exam rooms.

The CSR will educate clients about pet care, assist with product and service recommendations, and help maintain comprehensive medical records and hospital records, ensuring a clean, professional environment.

Responsibilities

• Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, and educating clients on general animal husbandry and non-medical pet care.

Job description

VCA Adobe Animal Hospital is seeking an experienced Client Service Representative to join our team. We are looking for a personable yet highly professional "service extraordinaire" to help us deliver our mission to our clients and their pets.

Location: 218 Etcheverry Street, Ramona, CA 92065

Schedule & Pay

Full-Time

Salary: $18 - $23 per hour – compensation negotiable based on education, experience, and other relevant credentials.

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for managing the patient experience and ensuring excellent service for every client visit.

Key Responsibilities

• Customer service functions: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, and educating clients on general animal husbandry and non-medical pet care (heartworm prevention, housebreaking, flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance: removal of animal waste and ensuring the facility is neat and clean at all times—both inside and outside.

Benefits

• Medical/Dental/Vision insurance.
• 401(k) retirement plan.
• Pet care discounts.
• Paid vacation, holidays and sick days.
• Health and well-being programs that provide resources and training.

We offer a competitive compensation and benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

Equal Opportunity Employer

We are proud to be an Equal Opportunity Employer – Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.