Client Service Representative

VCA Animal Hospitals; Los Angeles (CA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation

Sick leave

401(k)

Employee pet discounts

Job summary

VCA Animal Medical Center of Southern CA in Los Angeles, CA seeks an experienced Client Service Representative to manage front-desk duties and support the veterinary team. You will greet clients, schedule visits, handle payments, and help educate pet owners in basic care, while keeping records organized and the facility tidy.

The role emphasizes empathy, strong communication, and the ability to work both independently and as part of a busy team in a fast-paced practice.

Qualifications

• Experience in customer service in a veterinary setting preferred.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced team environment.

Responsibilities

• Greet clients and guide pets to exam rooms.
• Answer phones and schedule appointments.
• Explain fees and process payments.
• Educate clients on basic pet care.
• Maintain medical records and office cleanliness.

Job description

Seeking an Experienced Client Service Representative to join our team!

VCA Animal Medical Center of Southern CA is a fast paced General Practice located in the heart of West Los Angeles, California!! We a current opening for an experienced Client Service Representative!

Do you love to work with People and Pets? Do you like making people’s days brighter? Are you kind, empathetic, solution, detail, and goal oriented? Do you like to work within a team and also comfortable working independently in a fast paced environment? Do you find joy in finding solutions and making a difference in the lives of people and their pets?

If you answered YES to all of the above, we want to meet YOU!

At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.
We’re looking for a personable and highly professional “client service extraordinaire” to join us in delivering our mission to provide quality care for our clients and their pets.

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer’s trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non‑medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.